Outback Steakhouse - No Rules, Just Right? WRONG! *REBUTTALS Managers respond, ..I can't stand customers like you.

As a former employee of Outback I have to say that YOU are in the wrong on this. When your steak came back the second time YOU said it was ok. YOU as the customer have to tell them when something is not right. The managers and waitstaff can not read your mind. When the server took it back the second time she told him that you wanted it taken off your bill, because that's what you said you wanted. If you would have said I would like to see the manager, or i want this recooked, or anything other than what you did say, the manager would have probably come back. I have worked in serveral restaurants, and Outback has the best managers out of all them. I think you should give Outback another chance, especially as you are a former restaurant employee yourself. You should have more patience as you say you worked in a similar setting before.

Outback steakhouse managers suck. I used to go to an outback a lot to get take out. They ALWAYS cooked my steak wrong--order a medium well and it's medium rare, order a well done, and it's tough and charred. First off, outback does not know how the hell to cook a steak--had this problem too while dining there and had to get my steak replaced. Secondly, the managers do not know how to respond to complaints--after they mess your order up or do not give your steak cooked the right way they then say there's nothing they can do about the situation. How are these idiots running a steakhouse if they don't know how the hell to cook a steak? I know I'm not the only one who's had a problem with outback not knowing how to cook their steaks and bad managers...so anyone defending outback needs to get a clue- they suck. Secondly restaurants these days don't give a crap about customer service anyway..so to act as if managers go through tough times and waht not is a load of crap -- they just don't care and don't care to improve their service..outback sucks...

I have been employed with the Outback Steakhouse for 5 years now and in that length of time I have NEVER heard nor seen behavior like that from a manager. Yes, it is true that Outback prefers to hire within; meaning that it is possible that the manager the man spoke with was previously a server. However, in order to become a manager you must go through a screening and interview process with the JVP (Joint Venture Partner). Not just any Joe Smoe gets the job. Once you have met the requirements you must endure extensive training.

I have seen a great deal working at the Outback. Anything from a gun threat (by a customer)to a car being plowed into the side of a building (by a customer). During bikeweek, I've seen a customer, obviously not in her right mind, fight her way back to the kitchen to hit the cook! I've seen servers in tears, harrassed unmercifully by the customer! What are we dealing with here? And it's not just the restaurant industry. As consumers, we are entering the age where we expect instant gratification and when we don't get, we get angry.

Regardless of how impatient we all have gotten, the Managers of the Outback have always kept their cool. It amazes me how professional they can maintain themselves sometimes.

In further response to your letter, I would like to say I'm sorry that your steak wasn't cooked to your specifications and that your meal had been ruined. But, it seems a little extreme to cut the Outback Steakhouse from your list of restaurants, especially when they have cooked at 99% accurancy for you in the past. My suggestion would be to write a letter to corporate office about the managers behavior, if that is indeed what the manager had said to you. But, I highly doubt that!

I have been employed with the Outback Steakhouse for 5 years now and in that length of time I have NEVER heard nor seen behavior like that from a manager. Yes, it is true that Outback prefers to hire within; meaning that it is possible that the manager the man spoke with was previously a server. However, in order to become a manager you must go through a screening and interview process with the JVP (Joint Venture Partner). Not just any Joe Smoe gets the job. Once you have met the requirements you must endure extensive training.

I have seen a great deal working at the Outback. Anything from a gun threat (by a customer)to a car being plowed into the side of a building (by a customer). During bikeweek, I've seen a customer, obviously not in her right mind, fight her way back to the kitchen to hit the cook! I've seen servers in tears, harrassed unmercifully by the customer! What are we dealing with here? And it's not just the restaurant industry. As consumers, we are entering the age where we expect instant gratification and when we don't get, we get angry.

Regardless of how impatient we all have gotten, the Managers of the Outback have always kept their cool. It amazes me how professional they can maintain themselves sometimes.

In further response to your letter, I would like to say I'm sorry that your steak wasn't cooked to your specifications and that your meal had been ruined. But, it seems a little extreme to cut the Outback Steakhouse from your list of restaurants, especially when they have cooked at 99% accurancy for you in the past. My suggestion would be to write a letter to corporate office about the managers behavior, if that is indeed what the manager had said to you. But, I highly doubt that!

I have been employed with the Outback Steakhouse for 5 years now and in that length of time I have NEVER heard nor seen behavior like that from a manager. Yes, it is true that Outback prefers to hire within; meaning that it is possible that the manager the man spoke with was previously a server. However, in order to become a manager you must go through a screening and interview process with the JVP (Joint Venture Partner). Not just any Joe Smoe gets the job. Once you have met the requirements you must endure extensive training.

I have seen a great deal working at the Outback. Anything from a gun threat (by a customer)to a car being plowed into the side of a building (by a customer). During bikeweek, I've seen a customer, obviously not in her right mind, fight her way back to the kitchen to hit the cook! I've seen servers in tears, harrassed unmercifully by the customer! What are we dealing with here? And it's not just the restaurant industry. As consumers, we are entering the age where we expect instant gratification and when we don't get, we get angry.

Regardless of how impatient we all have gotten, the Managers of the Outback have always kept their cool. It amazes me how professional they can maintain themselves sometimes.

In further response to your letter, I would like to say I'm sorry that your steak wasn't cooked to your specifications and that your meal had been ruined. But, it seems a little extreme to cut the Outback Steakhouse from your list of restaurants, especially when they have cooked at 99% accurancy for you in the past. My suggestion would be to write a letter to corporate office about the managers behavior, if that is indeed what the manager had said to you. But, I highly doubt that!

I am a former employee of Outback Steakhouse and the first person's complaint is absolutely ludicrous. If they were such a regular, the manager would have known them. The managers at Outback Steakhouses are the best, hands down, no question. The manager I worked with new every regular, monitored food at an intense level. if it didn't fit the ticket he did not send it out. this customer was my least favorite kind of customer. the manager brought the steak to the table and asked if it was suitable. the big mistake was that this customer said it was. end of story. the manager must take the customers word for it. also, medium rare is very much like rare. this person obviously has no idea what a medium rare steak looks like cooked on a flat top grill. people like this are annoying and need to be barred from all restaurants.

My name is Chris and I actually work take-away at The Outback in Newport News,Va by Patrick Henry Mall. We strive to make sure that every customer leaves with a smile on their face, we also try to ensure that every order is PERFECT.

Our take-away is #1 in the region and our restraunt is by far one of the best in the business. Can you think of another solid steakhouse chain that is as memorable or as exciting to go to as Outback? Rest assure, it's a job for us, an event for you when you visit us at Outback.

At your job, you could have many things going wrong for you but you do the best you can to cover them up and get your work done. Well at Outback, the problems keep coming, if one thing about an order is messed up, we get torn into by three different managers, not to mention our co-workers.

Just know that when you go into Outback, the person who is helping you is just that, a person, we make mistakes, we get irratated, we lose our cool, but we try to make your night as interesting and pleasing as possible.

I understand the complaint but you have to be more understanding, and by the way, our prime rib whether it be outback style or prime minister, it's excellent. thanks. -

I just celebrated my four year anniversary with Outback in February, and I am still proud to be an Outbacker, and I am still eating there all the time. In fact, in those four years I have eaten there more times than I could ever remember. And yes, I have even had my steak cooked wrong. And I know by being an employee there I do not get as much consideration as an actual customer (because we already get a discount) but they have even comped a steak of mine (comp means taking it off the bill). Outback goes way beyond the call of duty to make the customer happy.

Along with serving at Outback I also do some of
the accounting there. You would not believe how many comps we have at the end of the night, and some of them are for the craziest things ever. I myself have had a comp for a Salmon because the customer said it was too fishy--what is that? fish being too fishy. My point here is that it is a meal. I eat out once a day, at several different restaurants, and I have probably had a bad experience from each one, but like its been said several times, not everyone is perfect and we all make mistakes. To all those people out there who would let one bad steak ruin, there day should work one day (especially a Sunday), in a restaurant. It is one of the most Stressful Jobs, and thats from a National Study.

Keeping all that in mind I don't expect a good tip if I give you crappy service. I work very hard and I would like to thank that I am a good server (I get guest compliments regularly), and I get a great sense of pride from my job and even a good tip. I understand that everyone works hard for their money. I tip very good and I don't want to give my hard earned money to someone who does not care if I am having a pleasant time and walks by several times without even asking me if I want more to drink. However, we do "tip out" at the end of the night, and if it is the management or the cooks that mess something up or does something to make you unhappy, you should not punish your server. If you do not tip us at all or even give us a really bad tip, we have to pay to wait on you. We actually lose money. Now how would you like it if you did your job well and because your management or co-workers made a few errors, someone comes and docks a day off of your paycheck. It would be very upsetting. No-one likes to pay to work, we work to get paid (and yes, that is only if your server deserves it). However, for those of you who go out to eat and know that you are not going to tip anyway, please, STAY AT HOME. I do not want to lose money to wait on you because I have bills to pay too. So, my point here is give credit where credit is due.

However I agree that the management or the service was not as good as it should have been. And for that I personally apologize, because your comments make my job harder when customers come in with a sour taste in there mouth from the start. Those are the customers that you usually can not please no matter how hard you try. But did you think that maybe the manager could have been dealing with another crisis at that time. The manager, and not your server, brings out EVERY re-cook, to make sure everything is right the second time. That is why she asked you to cut into your steak and make sure everything was right with that one. If you were honestly not pleased, you should have told her. That is what she was there for.

As I read this report I couldn't help but think, this has happened to all of us. We have all had a poor experience at a restaurant. It happens. Don't let it ruin your night, or life. It really is not the end of the world. You were reimbursed for the steak as well. I understand it was a disappointing experience but you said it was the first time. It happens!! If you really wanted the manager to know the second steak was not cooked properly, you should have asked for the manager. Be thankful you can go out to a restaurant when you want. Other countries are concerned with trying to find something to eat, not whether their steak is a little tough. I don't mean for this to sound rude or cruel, I am just asking that you realize what is really important in life, it's not a overcooked steak.

Dear friends,

I cant believe that the great Outback steakhouse would hire such a piss poor manager to represent them. I guess it's obvious that she was defending poor quality to the end. Sorry to hear about your mother... Leave that stuff at home and you wont take it out on your customers. Take some time off... be with your family. My cousins entire family --family of 8 were killed in an accident by a drunk driver.... boo h*o... I still went to work with a smile! Time to get on some prozac... This isnt about steak this is about poor service. What on earth happen to the generations after the baby boomers... Everything is going to hell in a hand basket. I cant fathom that people expect a tip at the end of a meal for shitty service and expect an amount that would put them at the same pay as someone who would have a master degree in rocket science. All that money for shitty service and shitty food! The wait staff are only as good as their manager. I wouldnt go to this restuarant to even take a dump!

The situation was resolved to a satisfactory outcomes for all invloved. No more needs to be said on the subject.

To the original bloke:

So I'm browsing through the web and curiosity hits me,"I wonder if there are any Outback fan clubs?" I find this and read the man's report.
What?!? Outback is responsible for this man's horrible experience? Hi, I work in the kitchen at Outback Steakhouse Joplin, Missouri and I am so proud to be a part of a dedicated, strong working, courageous and open-minded family. Our whole day from opening the line to closing it down, we are in full customer mode. We get the besy quality product to you as fast as we can and we love doing it. Thing is with this group, if you fall behind or if you don't take your work seriously, you're out. Obviously, the Outback staff where the unfortunate incident happened needed to pay attention during the Alley Rallies, the mid-rare steak shouldn't have taken 15 minutes to come out. Run that food! ;) I personally apologize. Give em' another chance. Oh! And try the new Steamed or >>>grilled Oi!Oi!Oi!

I would never bother to type a response to this person's complaint that would berate him/her or disrespect him/her on a personal level because frankly, that would give me the same disposition that this person holds and that is not my intention.

Of course, I must say immediately that obviously nobody is perfect and we all have bad days. I am not claiming that your unpleasant experiences aren't without validation, I am merely questioning whether or not your unfortunate experience constitutes the deformation of Outback Steakhouse's name. Not to trivialize complaints, but people let's keep it all in perspective. We all deserve what we pay for, that's true, but at the end of the day - it was just a piece of steak that in the whole grand scheme of things will have absolutely NO EFFECT on the rest of your life...and should it affect the rest of your lives, you should really reevaluate your priorities.

I have worked for Outback Steakhouse for 4 years now. I am only 23 yrs. old and am a well rounded, educated person. I have never invested so much personally into any job before in my life. I am very proud of what I do because those of us who are Outbackers understand what its all about. I do not appreciate someone's personal agression vented towards something so insignificant ( a steak, let me reiterate) give others such a bad impression of a company that is in theory so compassionate towards our patrons as well as employees.

As for the person who has no understanding for the server who maybe had a less than acceptable attitude (which was presumably intensified in your mind by your own bad mood)...I guess you never had a bad day at work, huh? And that's probably why you have the time to type such petty complaints. I feel for you.

Anyone who objectively reads this...give Outback a chance or a second chance if necessary. I speak for myself when I tell you that I do take my job personally and I will do my best to accomodate you and see you leave satisfied...I have worked nearly every job within the front of the house from hostess to server to bar-tender to FOH management, and whatever position I hold regardless of how menial it may seem to others, it is a reflection of my character, and I have invested my time and character into Outback Steakhouse.

PS~~I understand that there is always room for improvement (and again nobody is perfect), but if you're that particular I am suggesting that perhaps you perfect your Steak dinner in the comfort of your very own home so this way if you somehow don't manage it perfectly, you will have noone to blame but your miserable self! Don't hate!

I have only been to an Outback restaraunt 2x here in Las Vegas. Both times were very pleasant. Altho, there have been times, when ordering I have asked for extra sour cream for my potato, I rarely receive it when the food is delivered and have to remind the server. Being that I worked as a server when I first started working, and was a working owner of one, sometimes it is understandable during busy times.

What I do not tolerate is rudeness or laziness. I have had food brought to me cold, slammed down in front of me hard enough to displace the food onto the table, or sat there with an empty cup of coffee for over 30 minutes, with only 6 tables occupied.

Usually I call the waitress over and sympathize with them over the hustle and bustle, stating that I don't mean to add to the havoc or stress, but my food is cold, burnt etc etc. I have them take it back, with an acceptable remedy for the situation, warming or replacement etc, with a please and thank you. if it is a place I frequent often, I try to become familiar with the cooks, such as tipping them for a steak cooked exactly the way I wanted it. And I always ask what days and times they work. When I come in, I always ask to make sure I know who is cooking. If it is someone new, I do check my food first to make sure it is done correctly, if not, I apologize to the waitress, but it seems there is a mistake on my order....

If the waitress and/or cook is rude, or can't seem to fulfill the order, I calmly ask for another server to handle this situation or the manager. If the Manager can't handle or deal with it, then I ask for the General Manager, lastly the Owner.

For the woman who vented so emotionally and vehemently, and the others who are blowing this off as just a one time mistake, what if that customer was sent there to critique your establishment? Your business would then be advertised in the media as being rated poorly in all areas. You never know when you are going to be serving someone that holds the key to your business's success or death. Sometimes they are very low key, not asking for much, but there are others who will run you ragged in their requests, as their job is to critique the staff on how they can handle "crunch" times.

In my restaraunt, I offered free soft drinks to my customers who might have to wait for tables if we were that busy. Taking the time to see they were happy was what my restaraunt was about. Yes we all have problems, but you leave the problems on the door step when you go in and pick them up when you leave. If you can't do that, then you need to stay home until the situation is controlled and you can handle your emotions in the professional way you were hired to do. There will be a time when you will have to refuse service, but it can still be done respectfully, but firmly. KEYWORDS PEOPLE: RESPECTFULLY.
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU.

I have only been to an Outback restaraunt 2x here in Las Vegas. Both times were very pleasant. Altho, there have been times, when ordering I have asked for extra sour cream for my potato, I rarely receive it when the food is delivered and have to remind the server. Being that I worked as a server when I first started working, and was a working owner of one, sometimes it is understandable during busy times.

What I do not tolerate is rudeness or laziness. I have had food brought to me cold, slammed down in front of me hard enough to displace the food onto the table, or sat there with an empty cup of coffee for over 30 minutes, with only 6 tables occupied.

Usually I call the waitress over and sympathize with them over the hustle and bustle, stating that I don't mean to add to the havoc or stress, but my food is cold, burnt etc etc. I have them take it back, with an acceptable remedy for the situation, warming or replacement etc, with a please and thank you. if it is a place I frequent often, I try to become familiar with the cooks, such as tipping them for a steak cooked exactly the way I wanted it. And I always ask what days and times they work. When I come in, I always ask to make sure I know who is cooking. If it is someone new, I do check my food first to make sure it is done correctly, if not, I apologize to the waitress, but it seems there is a mistake on my order....

If the waitress and/or cook is rude, or can't seem to fulfill the order, I calmly ask for another server to handle this situation or the manager. If the Manager can't handle or deal with it, then I ask for the General Manager, lastly the Owner.

For the woman who vented so emotionally and vehemently, and the others who are blowing this off as just a one time mistake, what if that customer was sent there to critique your establishment? Your business would then be advertised in the media as being rated poorly in all areas. You never know when you are going to be serving someone that holds the key to your business's success or death. Sometimes they are very low key, not asking for much, but there are others who will run you ragged in their requests, as their job is to critique the staff on how they can handle "crunch" times.

In my restaraunt, I offered free soft drinks to my customers who might have to wait for tables if we were that busy. Taking the time to see they were happy was what my restaraunt was about. Yes we all have problems, but you leave the problems on the door step when you go in and pick them up when you leave. If you can't do that, then you need to stay home until the situation is controlled and you can handle your emotions in the professional way you were hired to do. There will be a time when you will have to refuse service, but it can still be done respectfully, but firmly. KEYWORDS PEOPLE: RESPECTFULLY.
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU.

I have only been to an Outback restaraunt 2x here in Las Vegas. Both times were very pleasant. Altho, there have been times, when ordering I have asked for extra sour cream for my potato, I rarely receive it when the food is delivered and have to remind the server. Being that I worked as a server when I first started working, and was a working owner of one, sometimes it is understandable during busy times.

What I do not tolerate is rudeness or laziness. I have had food brought to me cold, slammed down in front of me hard enough to displace the food onto the table, or sat there with an empty cup of coffee for over 30 minutes, with only 6 tables occupied.

Usually I call the waitress over and sympathize with them over the hustle and bustle, stating that I don't mean to add to the havoc or stress, but my food is cold, burnt etc etc. I have them take it back, with an acceptable remedy for the situation, warming or replacement etc, with a please and thank you. if it is a place I frequent often, I try to become familiar with the cooks, such as tipping them for a steak cooked exactly the way I wanted it. And I always ask what days and times they work. When I come in, I always ask to make sure I know who is cooking. If it is someone new, I do check my food first to make sure it is done correctly, if not, I apologize to the waitress, but it seems there is a mistake on my order....

If the waitress and/or cook is rude, or can't seem to fulfill the order, I calmly ask for another server to handle this situation or the manager. If the Manager can't handle or deal with it, then I ask for the General Manager, lastly the Owner.

For the woman who vented so emotionally and vehemently, and the others who are blowing this off as just a one time mistake, what if that customer was sent there to critique your establishment? Your business would then be advertised in the media as being rated poorly in all areas. You never know when you are going to be serving someone that holds the key to your business's success or death. Sometimes they are very low key, not asking for much, but there are others who will run you ragged in their requests, as their job is to critique the staff on how they can handle "crunch" times.

In my restaraunt, I offered free soft drinks to my customers who might have to wait for tables if we were that busy. Taking the time to see they were happy was what my restaraunt was about. Yes we all have problems, but you leave the problems on the door step when you go in and pick them up when you leave. If you can't do that, then you need to stay home until the situation is controlled and you can handle your emotions in the professional way you were hired to do. There will be a time when you will have to refuse service, but it can still be done respectfully, but firmly. KEYWORDS PEOPLE: RESPECTFULLY.
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU.

I have only been to an Outback restaraunt 2x here in Las Vegas. Both times were very pleasant. Altho, there have been times, when ordering I have asked for extra sour cream for my potato, I rarely receive it when the food is delivered and have to remind the server. Being that I worked as a server when I first started working, and was a working owner of one, sometimes it is understandable during busy times.

What I do not tolerate is rudeness or laziness. I have had food brought to me cold, slammed down in front of me hard enough to displace the food onto the table, or sat there with an empty cup of coffee for over 30 minutes, with only 6 tables occupied.

Usually I call the waitress over and sympathize with them over the hustle and bustle, stating that I don't mean to add to the havoc or stress, but my food is cold, burnt etc etc. I have them take it back, with an acceptable remedy for the situation, warming or replacement etc, with a please and thank you. if it is a place I frequent often, I try to become familiar with the cooks, such as tipping them for a steak cooked exactly the way I wanted it. And I always ask what days and times they work. When I come in, I always ask to make sure I know who is cooking. If it is someone new, I do check my food first to make sure it is done correctly, if not, I apologize to the waitress, but it seems there is a mistake on my order....

If the waitress and/or cook is rude, or can't seem to fulfill the order, I calmly ask for another server to handle this situation or the manager. If the Manager can't handle or deal with it, then I ask for the General Manager, lastly the Owner.

For the woman who vented so emotionally and vehemently, and the others who are blowing this off as just a one time mistake, what if that customer was sent there to critique your establishment? Your business would then be advertised in the media as being rated poorly in all areas. You never know when you are going to be serving someone that holds the key to your business's success or death. Sometimes they are very low key, not asking for much, but there are others who will run you ragged in their requests, as their job is to critique the staff on how they can handle "crunch" times.

In my restaraunt, I offered free soft drinks to my customers who might have to wait for tables if we were that busy. Taking the time to see they were happy was what my restaraunt was about. Yes we all have problems, but you leave the problems on the door step when you go in and pick them up when you leave. If you can't do that, then you need to stay home until the situation is controlled and you can handle your emotions in the professional way you were hired to do. There will be a time when you will have to refuse service, but it can still be done respectfully, but firmly. KEYWORDS PEOPLE: RESPECTFULLY.
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU.

Please understand, first of all, that just because an Outback is not that good near you doesn't mean they are all crap. In Arizona, we have excellent Outback's with excellent food and service.

I would appreciate it if people would stop boycotting a restaurant just because of one rediculous experience. Think of it this way, it's the people who make the restaurant and the one you went to had a bad cook/waiter or waitress/manager...not all of them are like this.

People who tend to judge one, judge all. If you had a bad experience with a person of a different race then you, are you going to dislike everyone of that race? If so, then you are showing a great amount of unintelligence and biased behaviour and it's very unhealthy.

Please remember that just because one didn't meet your up-to-par standards, doesn't mean they all will lack in that area.

Please understand, first of all, that just because an Outback is not that good near you doesn't mean they are all crap. In Arizona, we have excellent Outback's with excellent food and service.

I would appreciate it if people would stop boycotting a restaurant just because of one rediculous experience. Think of it this way, it's the people who make the restaurant and the one you went to had a bad cook/waiter or waitress/manager...not all of them are like this.

People who tend to judge one, judge all. If you had a bad experience with a person of a different race then you, are you going to dislike everyone of that race? If so, then you are showing a great amount of unintelligence and biased behaviour and it's very unhealthy.

Please remember that just because one didn't meet your up-to-par standards, doesn't mean they all will lack in that area.

Please understand, first of all, that just because an Outback is not that good near you doesn't mean they are all crap. In Arizona, we have excellent Outback's with excellent food and service.

I would appreciate it if people would stop boycotting a restaurant just because of one rediculous experience. Think of it this way, it's the people who make the restaurant and the one you went to had a bad cook/waiter or waitress/manager...not all of them are like this.

People who tend to judge one, judge all. If you had a bad experience with a person of a different race then you, are you going to dislike everyone of that race? If so, then you are showing a great amount of unintelligence and biased behaviour and it's very unhealthy.

Please remember that just because one didn't meet your up-to-par standards, doesn't mean they all will lack in that area.

Please understand, first of all, that just because an Outback is not that good near you doesn't mean they are all crap. In Arizona, we have excellent Outback's with excellent food and service.

I would appreciate it if people would stop boycotting a restaurant just because of one rediculous experience. Think of it this way, it's the people who make the restaurant and the one you went to had a bad cook/waiter or waitress/manager...not all of them are like this.

People who tend to judge one, judge all. If you had a bad experience with a person of a different race then you, are you going to dislike everyone of that race? If so, then you are showing a great amount of unintelligence and biased behaviour and it's very unhealthy.

Please remember that just because one didn't meet your up-to-par standards, doesn't mean they all will lack in that area.

As a server in a restaurant, I've busted my butt for Customers who have ran me ragged during a dinner rush asking for something new everytime I drop off a condiment, more mayo, steak sauce, napkins, etc.

I've asked them if there is anything else I can get them and they take this as an opportunity to make me run a marathon. They get nasty, too, if you're not back in 4 seconds with what they asked for (extra plate, more silverware, etc.) because you have other tables to serve.

These are the same people who complain about their service, food, etc. to managers and most managers (luckily) *should* know their employees enough to know if they are hard workers who do their job to the best of their ability or one who tends to be unorganized, rude or unskilled.

I treat customers with the utmost respect and go the extra mile whenever something is wrong. Most of the time, it's not the servers fault...sometimes the cooks missed something, read the ticket wrong (they are computer printed so it's not a illegible handwriting mistake). And sometimes, people are imperfect.

Did anyone think that perhaps the original poster of this complaint got a new cook on hand?

I've known cooks who have put out orders left and right for a 10 hour shift with a badly burned left hand. They will make mistakes. After all, WE ARE only human...

As a server in a restaurant, I've busted my butt for Customers who have ran me ragged during a dinner rush asking for something new everytime I drop off a condiment, more mayo, steak sauce, napkins, etc.

I've asked them if there is anything else I can get them and they take this as an opportunity to make me run a marathon. They get nasty, too, if you're not back in 4 seconds with what they asked for (extra plate, more silverware, etc.) because you have other tables to serve.

These are the same people who complain about their service, food, etc. to managers and most managers (luckily) *should* know their employees enough to know if they are hard workers who do their job to the best of their ability or one who tends to be unorganized, rude or unskilled.

I treat customers with the utmost respect and go the extra mile whenever something is wrong. Most of the time, it's not the servers fault...sometimes the cooks missed something, read the ticket wrong (they are computer printed so it's not a illegible handwriting mistake). And sometimes, people are imperfect.

Did anyone think that perhaps the original poster of this complaint got a new cook on hand?

I've known cooks who have put out orders left and right for a 10 hour shift with a badly burned left hand. They will make mistakes. After all, WE ARE only human...

As a server in a restaurant, I've busted my butt for Customers who have ran me ragged during a dinner rush asking for something new everytime I drop off a condiment, more mayo, steak sauce, napkins, etc.

I've asked them if there is anything else I can get them and they take this as an opportunity to make me run a marathon. They get nasty, too, if you're not back in 4 seconds with what they asked for (extra plate, more silverware, etc.) because you have other tables to serve.

These are the same people who complain about their service, food, etc. to managers and most managers (luckily) *should* know their employees enough to know if they are hard workers who do their job to the best of their ability or one who tends to be unorganized, rude or unskilled.

I treat customers with the utmost respect and go the extra mile whenever something is wrong. Most of the time, it's not the servers fault...sometimes the cooks missed something, read the ticket wrong (they are computer printed so it's not a illegible handwriting mistake). And sometimes, people are imperfect.

Did anyone think that perhaps the original poster of this complaint got a new cook on hand?

I've known cooks who have put out orders left and right for a 10 hour shift with a badly burned left hand. They will make mistakes. After all, WE ARE only human...

As a server in a restaurant, I've busted my butt for Customers who have ran me ragged during a dinner rush asking for something new everytime I drop off a condiment, more mayo, steak sauce, napkins, etc.

I've asked them if there is anything else I can get them and they take this as an opportunity to make me run a marathon. They get nasty, too, if you're not back in 4 seconds with what they asked for (extra plate, more silverware, etc.) because you have other tables to serve.

These are the same people who complain about their service, food, etc. to managers and most managers (luckily) *should* know their employees enough to know if they are hard workers who do their job to the best of their ability or one who tends to be unorganized, rude or unskilled.

I treat customers with the utmost respect and go the extra mile whenever something is wrong. Most of the time, it's not the servers fault...sometimes the cooks missed something, read the ticket wrong (they are computer printed so it's not a illegible handwriting mistake). And sometimes, people are imperfect.

Did anyone think that perhaps the original poster of this complaint got a new cook on hand?

I've known cooks who have put out orders left and right for a 10 hour shift with a badly burned left hand. They will make mistakes. After all, WE ARE only human...

I've been an employee/server at Outback Steakhouse for over two years now, and all I have to say is, don't let this ONE story spoil the image of this establishment. Not all of our stores have evil managers who don't care about anybody else.

As a server I can truthfully say that we all REALLY do try our best to please everyone. Of course it doesn't always go that way...as with any job. But we do try to make it up to you as best as we can. We also spend money...even just to work there...(ever heard of "tipping out"??), we have to tip the bussers, hostess's, and bar-tenders at the end of EVERY night. So it's not about getting all the cash and thats it!

I love people and love talking with them. Thats why I'm a server. Nobody likes to be yelled at or frowned upon. How would you like it if I came into your store and told you...to your face....that you were a BAD employee? It wouldn't feel very good would it?! Especially if you have pride in what you do.

Outback Steakhouse has been one of the best places I have ever worked. They continuously try to keep their employees happy along with every guest who comes in. I would NOT want to work for that angry manager! So don't blame us all for her mistake or the mistake of the other misfortune. AND PLEASE don't take it out on us servers either! We are simply the entertainers, not the cooks or managers! It's definitely not as easy as it looks, and no one should be told how to do their job if that person has never walked a mile in their shoes.

I am proud to be part of the Outback family and love sharing that with everyone. It can fun, I promise...we are a bunch of GOOD people, just like you!

I will tell you all a little secretthe restaurant industry as a whole is screwed-up.

Overall, Outback is one of the best restaurant chains available. As customers, we should receive and expect what we order, and at Outback, this is often the case. But when things go wrong, like the steak being improperly cooked, management and waitstaff often fail to meet the challenge. (The last sentence refers to most restaurants, not just Outback.)

Expecting a restaurant to improve because you complained is like expecting a leaking faucet to fix itself because you asked your husband to fix it. In most cases, it aint going to happen.

Poor Service is the #1 reason customers get pissed at restaurants. I have no sympathy for bad owners, bad restaurants, bad managers, bad cooks, bad waiters and waitresses, or troublesome customers.

If you want a truly enjoyable food service experience, I recommend a vending machine. If the machine screws-up your order, you can always kick the hell out of it. And sometimes you even get your money back by pushing a button!

I know that nobody is going to feel helped by this, but I do have a little bit of info for all you steak lovers. Steakhouses cook steaks differently than other restaurants that serve steak, and if you don't frequent steakhouses and know the system, you will most likely end up with a steak that is less cooked than what you thought you ordered.

Steakhouse temps are the traditional designations: rare=raw but warm, medium rare=cooked slightly but still red, medium=pink, medium well=some pink, well done=minimal or no pink. If you want anything beyond that, you'll need to tell them "absolutely no pink" or "burnt." Basically, any place that has "steakhouse" in its name is asserting, by the use of the term steakhouse, that this is how they cook their steaks.

The designations that you may be used to, like the way Applebees or other non-steakhouses cook, evolved with the recent concerns over eating uncooked meat, but are not the traditional designations that steakhouses still use.

Like I said, I'm sure that won't make anybody happy, but it may explain why your Outback steaks aren't cooked as much as you'd like, and it certainly explains why waitresses who have to argue these facts several timeas a day to people they know just think their full of crap may end up a bit snitty.

I guess the implication is that when you order a steak from somewhere and if you are very concerned with the way that your steaks are cooked, you should probably either tell the server what color you want your steak to be, or ask them what their designations are. An also, if you're eating at a steakhouse and your medium steak comes out like an Applebees medium rare, don't bother arguing with the waitress, because she's right!

I agree because almost everytime I have gone to Outback, they NEVER cook the steak the way I order it. On top of that they get annoyed if you point out to them that well-done isn't medium and that medium-well isn't rare. They don't know what they're doing the majority of the time.

The managers are stupid too and don't know how to handle a customer complaint situation which it's obvious they have so many of. And for those people annoyed with the complaint, it's true that that these days restaurants and businesses are starting to care less and less abotu customer satisfaction or running their business with good ethics.

Most restaurants don't care to admit to their errors or even apologize to customers. Customer service is at an all time low and it's just getting worse every year. Simple solutions turn into a big deal and the restaurants acts like it's not their duty to make decent food or satisfy the customer.

They act as if the customer is complaining when in reality they are the ones who are messing up and continue to do so. This website is a really great service for consumers because for some sick reason, it's these pathetic low class food service people who are jerks to customers and think that they're the ones being wronged while they're actually the ones making the errors.

I started reading the report from the original person. You had a bad experience with food and I understand. I never worked for this company but have worked for Steak and Ale, won't say what I seen but my sisters friend, mother and another friend went to the one nearest the city of Phila, don't know which one and I heard the steak was saturated with urine and it disgusts me to see a place like that would do. The original posting you had a bad night, we all go thru it.

I received a gift certificate to Outback Steakhouse for my then 5 year old daughter and myself to go out and enjoy a dinner at my favorite restaurant in Frederick, Maryland.



I told the server that this was a special treat for my daughter and myself. We hadn't been out to eat in over 6 months and we were really looking forward to a great meal. She promised to take "very good care" of us and took our order and our gift certificate.



My daughter ordered a hamburger and fries, the server asked how she wanted it...I told her well done...no red at all as she is a child and shouldn't eat raw meat. I ordered the pork chops and again she asked me how I would like them cooked??? Pork??? I laughed a little uncomfortably and said...well done please.



Needless to say, we got our meals and my daughter's hamburger was raw, cold in the middle, my chops were bleeding too. After a substancial wait, the waitress came back and asked how we were doing. I told her the meat was raw and it needed to be replaced. We hadn't even taken a bite, so it wasn't as if we were trying to get over on anyone. She huffily took the plates back and returned about 10 minutes later with the same peices of meat (my daughter's cheese was burnt and gross) and chunked them down on the table. I asked her to wait...and cutting into them again they were still not done.



I asked for the manager, she wanted to know what the problem was and I asked her if she would eat raw pork or feed her child raw hamburger?? She said, the meat wasn't red, it was the lighting in the restaurant. I told her to forget it, we were leaving...mind you, we hadn't eaten a bite of our food yet. I asked for my gift certificate back, they laughed at me and told me I wasn't going to eat for free and get away with it.



While I have eaten at Outback in other locations, I would never eat again at the one in Frederick, Maryland. They took my gift certificate and laughed as I went out the door.



Imagine, people expecting consumers to eat raw pork and feeding raw hamburger to children. I hope the manager doesn't get sued when someone contracts one of the diseases inherent in some raw meats.



Concerned Mom...

I have no problem believing that the manager is a real Outback manager. Guess what managers have problems too. For all of you cold hearted people who say "so what I want good service" a curse on you, that you will know the pain she knows and have to work through it.



ONE BAD EXPERIENCE! ONE!!! You people are sick and pathetic. Not everyone can not go to work when they are in pain. Not cutting a waitress slack ONCE?! They were great every other time, but whoa... once your steak isn't good and you will never go again?! You are all sick...losers...



And guess what? Having worked in the food industry I also cut customers slack. Maybe they had a bad day... maybe I can make their day better. I will smile bigger and try to go out of my way for outstanding service, but if I can't I will just do the best I can. Some people deal with pain by taking it out on those around them, yes consumers this means you. I deal with it and try to make everything as great as possible.



Outback has dissapointed me once, and only once... and guess what?... I went back and it was fine. Bad cook, new cook, upset help.... once.... once... all is not well in your little world and you go postal... get a grip...

I have read the rip-off report on the OUTBACK and also the rebut from the manager. I am thinking that this manager didn't get in the "management" position by having education, I am guessing that they got to be manager through moving up.



My point is this, if this manager would just take business at any university, they would know that one of the first rules in business is that YOU DO NOT BRING YOUR PERSONAL PROBLEMS/HOME LIFE TO THE WORK PLACE! Why? because it interferes with work!



I am sure we are all sorry about the managers mother, however, that doesn't excuse the fact that the OUTBACK is a business and the main purpose in any business is to make money, it is not a counseling center. Therefore, customers should be treated with utmost respect because they are the clients.



I know there are times you have the "freeloader" but that is why you need to have a policy, "we have the right to refuse service" but in this case service wasn't refused and the individual was willing to pay for his salad, indicative that he wasn't a freeloader.



Not only that but he doesn't know the manager's mother is dying, is he a mind reader?? No--. So how can he cut you some slack when he doesn't even know??!!

I cannot beleive the comment the manager of Outback wrote! I am also a manager at a restaurant while in school, and I would NEVER say a comment like that.



What was the point in saying her mother was dying of cancer? My mother also has cancer, but I go to work 6 days a week,sometimes with 12 hour shifts, class 4 nights a week, and I am under a ton of emotional stress, but when at work I smile, and try to make my guests and employees happy, and I do.



I know guests can be a major pain and be out for something free, but a majority of them will leave happy without having to complain so what is the big deal if you have to take a minute out of your day to ask what you can do to make someone happy? And for me it's not trying to save the business name, it's putting myself in their place, if I'm out spending $40 on dinner I want to enjoy it, not leave miserable.



People go out to enjoy themselves. Big deal give the free steak away, smile, apologize, let them leave happy, they deserve it too! And Steaky Waky... how did you EVER get a management position? I would love to know where your Outback is so I could stop by and be amused by your maturity.

I went to Outback one time....I ask for my steak "charred blue" or Pittsburg Style" they obviously didn't even know what this meant in the Knoxville store I was in....So I ate what I could...said nothing....and never went back....in the terms of business.....Money talks and B.S. walks.....They won't have my money in future...

I am shocked at the lack of respect for each other from the people who have posted here about this subject. It appalls me to no end that a person who claimed to have worked at the Outback--whether a manager or a waitress/cook/host(ess)--would make such rude comments about a simple complaint from a man who received bad service at an Outback Steakhouse.



Everyone has bad experiences in life, and if they feel an experience they had at a restaurant should be known, then they have every right in the world to state their end. I feel sympathy for this man and his experience there, for I too have had similar experiences at VARIOUS resteraunts. Actually, just last night, at Bickford's (ok, not as nice as Outback, but THAT DOESN'T EXCUSE BAD SERVICE).



The waitress was very cold, never making eye contact with me or any other other patrons it seemed. After I said, "Thank You" for the meal, she simply RUSHED AWAY, as if I never said a word. See, it's simple things like that, that give these people little tips from people like me who WON'T STAND FOR IT, because I actually speak out about my rights as a paying customer and as a PERSON. Maybe her husband died (even though she appeared to be about 18), or her boyfriend, or perhaps a relative.



I don't want to sound cold (as cold as she seemed), but guess what, that has NOTHING TO DO WITH ME as a paying customer! If you can't do your job SATISFACTORILY... EVERY TIME, then don't work. Take off work if someone died, and if you cannot perform your job's duties up to par, because some people, who don't know your father who just died, really DON'T CARE. I would say, "Oh, I am sorry your father died, but, BUT, I would honestly LIKE GOOD SERVICE. So, GET SOMEONE OVER HERE WHO CAN GIVE ME THAT."



Listen, it's about respect, and respect towards your work. If you respect people, and people you are servicing, then you should WANT then to COMPLAIN if they receive bad service, so that YOU can RIGHT YOUR WRONGS! It's called trial and error FOLKS. If you believe that your BAD ATTITUDE isn't bad, then maybe you need a reality check. I would have thought that September 11th would have been taht reality check, but I guess not for some people.



Come on people, both lighten up , AND get realistic.

I have to pay for food that isn't good because the cook or foodserver is having a bad day????

Boo h*o. I'm so sick of hearing people use the "having a bad day" excuse in order to not perform their job.



When you go to a restaurant, is it not the cook's job to prepare your food the way you want it, or the foodserver's job to serve you in a reasonably polite way, or the manager's job to ensure that your having a decent dining experience?



Does this mean I'm going to treat restaurant employees like trash? No!!!

But I expect people to earn their paychecks and tips (And I tip well).



If you can't cope with being in the service business then QUIT!!

I have to pay for food that isn't good because the cook or foodserver is having a bad day????

Boo h*o. I'm so sick of hearing people use the "having a bad day" excuse in order to not perform their job.



When you go to a restaurant, is it not the cook's job to prepare your food the way you want it, or the foodserver's job to serve you in a reasonably polite way, or the manager's job to ensure that your having a decent dining experience?



Does this mean I'm going to treat restaurant employees like trash? No!!!

But I expect people to earn their paychecks and tips (And I tip well).



If you can't cope with being in the service business then QUIT!!

I have to pay for food that isn't good because the cook or foodserver is having a bad day????

Boo h*o. I'm so sick of hearing people use the "having a bad day" excuse in order to not perform their job.



When you go to a restaurant, is it not the cook's job to prepare your food the way you want it, or the foodserver's job to serve you in a reasonably polite way, or the manager's job to ensure that your having a decent dining experience?



Does this mean I'm going to treat restaurant employees like trash? No!!!

But I expect people to earn their paychecks and tips (And I tip well).



If you can't cope with being in the service business then QUIT!!

I have to pay for food that isn't good because the cook or foodserver is having a bad day????

Boo h*o. I'm so sick of hearing people use the "having a bad day" excuse in order to not perform their job.



When you go to a restaurant, is it not the cook's job to prepare your food the way you want it, or the foodserver's job to serve you in a reasonably polite way, or the manager's job to ensure that your having a decent dining experience?



Does this mean I'm going to treat restaurant employees like trash? No!!!

But I expect people to earn their paychecks and tips (And I tip well).



If you can't cope with being in the service business then QUIT!!

First of all, I would like to state that never in a million years would I believe that that above stated "manager" is really a manager from Outback. Just somebody with a little too much time on their hands.



My wife and I go to Outback at least once every two weeks. And not jsut the same one although we do frequent the Rohnert Park Outback more than the others, but we have a choice of probably 3 that we could go to. It never matters which one we go to, we can always expect the same thing. Great Food, Great Surroundings and Great Service. It never matters what we order, from burgers to fish to steak, to prime rib to pasta. It is NEVER below expectations. Now you could say that we have a taste for Outback but no matter whom we bring with us, new or old to Outback they claim the same thing as us. I always said to myself that I would never wait an hour at a restaurant but I have waited almost 2 hours before to get seated at Outback along with many other people.



You could suggest that this area has great training but I have also been to ones in Connecticut, North Caroline, Florida and even Hawaii and gotten nothing short of 100% of my expectations every visit. Just wanted to put my two cents in.



And here is a suggestion to all of you people who are going to throw away those gift certificates. SEND THEM TO ME!!!!! Don't let someone else's piss poor attitude sway your opinion.



Thank you for your time!

First of all, I would like to state that never in a million years would I believe that that above stated "manager" is really a manager from Outback. Just somebody with a little too much time on their hands.



My wife and I go to Outback at least once every two weeks. And not jsut the same one although we do frequent the Rohnert Park Outback more than the others, but we have a choice of probably 3 that we could go to. It never matters which one we go to, we can always expect the same thing. Great Food, Great Surroundings and Great Service. It never matters what we order, from burgers to fish to steak, to prime rib to pasta. It is NEVER below expectations. Now you could say that we have a taste for Outback but no matter whom we bring with us, new or old to Outback they claim the same thing as us. I always said to myself that I would never wait an hour at a restaurant but I have waited almost 2 hours before to get seated at Outback along with many other people.



You could suggest that this area has great training but I have also been to ones in Connecticut, North Caroline, Florida and even Hawaii and gotten nothing short of 100% of my expectations every visit. Just wanted to put my two cents in.



And here is a suggestion to all of you people who are going to throw away those gift certificates. SEND THEM TO ME!!!!! Don't let someone else's piss poor attitude sway your opinion.



Thank you for your time!

First of all, I would like to state that never in a million years would I believe that that above stated "manager" is really a manager from Outback. Just somebody with a little too much time on their hands.



My wife and I go to Outback at least once every two weeks. And not jsut the same one although we do frequent the Rohnert Park Outback more than the others, but we have a choice of probably 3 that we could go to. It never matters which one we go to, we can always expect the same thing. Great Food, Great Surroundings and Great Service. It never matters what we order, from burgers to fish to steak, to prime rib to pasta. It is NEVER below expectations. Now you could say that we have a taste for Outback but no matter whom we bring with us, new or old to Outback they claim the same thing as us. I always said to myself that I would never wait an hour at a restaurant but I have waited almost 2 hours before to get seated at Outback along with many other people.



You could suggest that this area has great training but I have also been to ones in Connecticut, North Caroline, Florida and even Hawaii and gotten nothing short of 100% of my expectations every visit. Just wanted to put my two cents in.



And here is a suggestion to all of you people who are going to throw away those gift certificates. SEND THEM TO ME!!!!! Don't let someone else's piss poor attitude sway your opinion.



Thank you for your time!

They filed the following rebuttal to the above Rip-Off Report:



Their email: raining_skittles@hotmail.com

Their name: Shannon



Their relationship to the company: Supporter



Rebuttal:

Please! people make way to big of a deal out of a burnt steak.

I worked at an OutBack and you would not believe how busy it gets

at dinner, with (one) manager it's a mad house but thats the way

buisnesess are run. I think the only reason your dates night was ruined is because of how uncomfortable you must have made her (or him) feel by making a rediculouse scene over a steak. I would have asked for a seperate check and left you there.

Most of those cooks back there can't even speak English, their working their young butts off for a paycheck that you would probably consider wiping your butt with. Please it's Outback not the Iron Chef okay.



If your at the same resteraunt every other week and aren't expecting a mistake every once in a while I suggest you get out more often and try the wonders of dining in other places. (Like a four star resteraunt if you wan't the managers to kiss your practically perfect *ss)You spend like what maybe $50 ?

I'm sure the staff at your local Outback would welcome a break from your weirdness. What are you obsessive compulsive?

That letter looked like it took over two hours to fit all of your anal retentivness into. Who cares about a stupid steak that much.



Try chilling out and shaking it off unless it actually happened agian. P.S. That Irrate lady was NOT a manager, it may be just a franchise store but thoes managers are 100% proffesional and would never drop to the level of the rude customer.

They filed the following rebuttal to the above Rip-Off Report:



Their email: raining_skittles@hotmail.com

Their name: Shannon



Their relationship to the company: Supporter



Rebuttal:

Please! people make way to big of a deal out of a burnt steak.

I worked at an OutBack and you would not believe how busy it gets

at dinner, with (one) manager it's a mad house but thats the way

buisnesess are run. I think the only reason your dates night was ruined is because of how uncomfortable you must have made her (or him) feel by making a rediculouse scene over a steak. I would have asked for a seperate check and left you there.

Most of those cooks back there can't even speak English, their working their young butts off for a paycheck that you would probably consider wiping your butt with. Please it's Outback not the Iron Chef okay.



If your at the same resteraunt every other week and aren't expecting a mistake every once in a while I suggest you get out more often and try the wonders of dining in other places. (Like a four star resteraunt if you wan't the managers to kiss your practically perfect *ss)You spend like what maybe $50 ?

I'm sure the staff at your local Outback would welcome a break from your weirdness. What are you obsessive compulsive?

That letter looked like it took over two hours to fit all of your anal retentivness into. Who cares about a stupid steak that much.



Try chilling out and shaking it off unless it actually happened agian. P.S. That Irrate lady was NOT a manager, it may be just a franchise store but thoes managers are 100% proffesional and would never drop to the level of the rude customer.

They filed the following rebuttal to the above Rip-Off Report:



Their email: raining_skittles@hotmail.com

Their name: Shannon



Their relationship to the company: Supporter



Rebuttal:

Please! people make way to big of a deal out of a burnt steak.

I worked at an OutBack and you would not believe how busy it gets

at dinner, with (one) manager it's a mad house but thats the way

buisnesess are run. I think the only reason your dates night was ruined is because of how uncomfortable you must have made her (or him) feel by making a rediculouse scene over a steak. I would have asked for a seperate check and left you there.

Most of those cooks back there can't even speak English, their working their young butts off for a paycheck that you would probably consider wiping your butt with. Please it's Outback not the Iron Chef okay.



If your at the same resteraunt every other week and aren't expecting a mistake every once in a while I suggest you get out more often and try the wonders of dining in other places. (Like a four star resteraunt if you wan't the managers to kiss your practically perfect *ss)You spend like what maybe $50 ?

I'm sure the staff at your local Outback would welcome a break from your weirdness. What are you obsessive compulsive?

That letter looked like it took over two hours to fit all of your anal retentivness into. Who cares about a stupid steak that much.



Try chilling out and shaking it off unless it actually happened agian. P.S. That Irrate lady was NOT a manager, it may be just a franchise store but thoes managers are 100% proffesional and would never drop to the level of the rude customer.

They filed the following rebuttal to the above Rip-Off Report:



Their email: raining_skittles@hotmail.com

Their name: Shannon



Their relationship to the company: Supporter



Rebuttal:

Please! people make way to big of a deal out of a burnt steak.

I worked at an OutBack and you would not believe how busy it gets

at dinner, with (one) manager it's a mad house but thats the way

buisnesess are run. I think the only reason your dates night was ruined is because of how uncomfortable you must have made her (or him) feel by making a rediculouse scene over a steak. I would have asked for a seperate check and left you there.

Most of those cooks back there can't even speak English, their working their young butts off for a paycheck that you would probably consider wiping your butt with. Please it's Outback not the Iron Chef okay.



If your at the same resteraunt every other week and aren't expecting a mistake every once in a while I suggest you get out more often and try the wonders of dining in other places. (Like a four star resteraunt if you wan't the managers to kiss your practically perfect *ss)You spend like what maybe $50 ?

I'm sure the staff at your local Outback would welcome a break from your weirdness. What are you obsessive compulsive?

That letter looked like it took over two hours to fit all of your anal retentivness into. Who cares about a stupid steak that much.



Try chilling out and shaking it off unless it actually happened agian. P.S. That Irrate lady was NOT a manager, it may be just a franchise store but thoes managers are 100% proffesional and would never drop to the level of the rude customer.

They filed the following rebuttal to the above Rip-Off Report:



Their email: trashlink@usa.net

Their name: trashlink



Their relationship to the company: Consumer Suggestion



Rebuttal:

I am not a fan of Outback and have nothing against them but would like to support the previous wait/ress/servers comments on free meals and complaints.



I was in a steak house one night and I observed a family on another table there was four of them and I noticed they stuffed just about everything on the menu they then started whispering furiously to each other which you could just not help to notice..



The husband a big low life looking character calls the waitress and states get me the manager now the manager comes over the guy starts complaining about the food the service and stated he was disgusted with everything, the manager tried to calm him down and in the end stated everything was on the restaurant No Bill the wife for show starts tuting and shaking her head in disgust and gets up and had the balls to take another slurp of

coke and then they all walk out, as they were walking out I grabbed the manager and said they made all that up just to get a free meal why do you not call the police, he stated to me it happens all the time the management are very aware of the little scam these sort of people run if you argue with them the next thing is they throw things of the table which upsets are other customers so we just let them go as quietly as possible.



Suggestion to these managers when you see this happen tell the customer no problem the district manager will be here in a minute he is authorized to wipe the bills clean... Then walk of and call the cops that will be embarrassing and costly enough for them never to walk into your restaurant again and will make them think twice next time.

They filed the following rebuttal to the above Rip-Off Report:



Their email: nobodycares@dontwrite.com

Their name: Mrs. A



Their relationship to the company: Consumer Suggestion



Rebuttal:

Comments:



1) Why did you say the second steak was okay, then get mad because the manager didn't come over when you asked to have it taken off your bill? OF COURSE IT WASN'T SUITABLE, or you would have paid for it, right? You said it was okay, so he/she took you at your word and went back to work. That you didn't ask to speak to him/her again indicates you are a BAD CUSTOMER. Not too bad, mind you, because you weren't obnoxious when

refusing not to pay for the steak, but if you still weren't satisfied and you felt it necessary to get an apology from the manager for their total inability to please your carniverous side, it was up to you to say so.



Does anyone else question whether the "manager of Outback" might really not be as indicated? Huh??????????? Come on now.........Yes, everyone has problems in life, and nobody should prescribe Prozac without a doctorate and license, but this individual went the wrong way if he/she was trying to garner support for the cause of good management handling bad

customers, eh?



I have never been a restaurant manager, but I have been a customer a zillion times so far. I love Outback but have had bad service and incorrectly-cooked food more than once. Do I complain? Only when I'm in the restaurant....once I leave, it's a nonissue. What kind of date is is that is RUINED by incorrectly cooked food? I'd consider that a chance to stop someplace later for a romantic dessert (shared, of course). Don't be so sensitive, it's only MEAT, people!



As an aside, I went to a "steak" place last weekend and tried three times to get a rare steak. Kept telling the guy RARE, RARE. Got med-well or well. Finally told him PINK and got just what we wanted. In other words, language barrier got me in a steak place. Looking back on it, the whole thing was ridiculous, but that's a slap in the face of the manager whose

grill guy can't understand English well enough to serve customers. I vote with my feet....I'll be spending my money elsewhere from now on!

They filed the following rebuttal to the above Rip-Off Report:



Their email: Hilbunny@aol.com



Their relationship to the company: Supporter



Rebuttal:

I've been a full-time server at Outback while I'm getting through college and I agree with the other server's rebuttal. We ALWAYS fix problems when they arise. We do anything to make the customer happy. We are trained to do that (no matter how frustrating the situation may be) no matter what. At my restaurant in fact, we have 'regulars' who actually come in and

complain about their meal EVERY TIME, and then they get it for free. I can think of about three particular customers that do that. I think it's phenomenal that someone would have the guts to do that. We now recognize the customers and their free meals have run out. They took our customer courtesy policy and used it to manipulate the company. I can vouch for my Outback and say that we have some of the best servers I've ever seen and

highly trained managers. The food is of exceptional quality. I used to work at a five star restaurant in my hometown and the time taken to perfect the food is comparable. If something doesn't look right to us, i.e. overcooked chips or less than perfect dessert, we don't sell it. That is the rule at our store. We recently had a back of house manager train to be front of house, and he was gone for 2 months in a training

camp of sorts. Well I've jabbered on but I just feel strongly about what I've read in the previous entries.

They filed the following rebuttal to the above Rip-Off Report:



Their email: ryantack@aol.com

Their name: Ryan



Their relationship to the company: Supporter



Rebuttal:

I'm sorry, but I agree that the man who originally had the complaint went a little over board. I've worked for Outback for three years and have been floored with the responsiveness to customer needs. Beside the fact, the food is amazing!! I have worked six days straight before and go in to eat with my wife on my day off. Name a restaurant that an employee could say

that about. Everyone desrves some courtesy, customers and workers. So, can't we all just get along! The gentlemen with the poor experience, if you had so many good experiences with Outback, give it another try and see what happens.

They filed the following rebuttal to the above Rip-Off Report:



Their email: Martrsfyr@aol.com

Their name: Yvonne



Their relationship to the company: Consumer Suggestion



Rebuttal:

I myself have had numerous bad experience's at our local Outback, so therefore I will not go anymore. I myself have managed restraunts and I agree some customers are very nasty and do not deserve any satisfaction but do get it anyway. In regards to the so called "manager" get over it... we all have problems but if I ever said anything like that I would expect to be TERMINATED, for good from any customer service. And to the

employee, good for you for supporting your company, however, just because that is the standard for outback it does NOT mean that the particular Outback did their job!!! The first complaint sounded like he tried to solve the problem but was not helped like he should have been... you do NOT always get the same standard at EVERY outback, in my city they are so desperate for employee's that they will tolerate sub standard just to keep

bodies... good for you customer for handling the situation, personally I would have went out of my way to make it right even if I were just a server... there are some people out there who still try to provide good customer service... it is RARE, but we are out there!!

They filed the following rebuttal to the above Rip-Off Report:



Their email: elise@yahoo.com

Their name: Elise



Their relationship to the company: Supporter



Rebuttal:

I am a very loyal Outback customer who hardly ever goes to any other restaurants because the food and service are almost never comparible to that of The Outback. I worked at two different Outbacks for a total of three years and I always found them very accomodating to their customers. The Outback has a very unique way of preparing their food and to keep up with the huge crowds that go to eat at the Outback, there are new cooks hired from time to time to replace those that move on to train at new

restaurants that because of high demand are opening all over the country.



The original customer may have been frusterated and dissapointed but if he was a regular at the Outback and told people how great it was, one bad experience seems a little trivial to cause such an exagerated reaction; he still enjoyed his salad and potato didn't he? How was his date's food? The manager was innapopriate with her response but probably also feels that if

he is such a regular (every two weeks), to trash a great establishment after one bad experience is ridiculous. The Outback Steakhouse is still tops with me, actually, I think we'll eat there tonight.

They filed the following rebuttal to the above Rip-Off Report:



Their email: thisandthatbrat@yahoo.com



Their relationship to the company: Supporter



Rebuttal:

I work at an Outback Steakhouse and I have something to say. First of all, I am 90% sure that the manager rebuttle above is NOT from a true manager of an Outback. I have worked at 5 different restaurants and I have never seen one be as generous and accomodating as Outback has been. We ALWAYS try to fix a situation when it arises. I have never worked at a

restaurant where they kiss the customers butt as much as Outback does.



They are constantly bowing down to customer requests, taking things off the bill if a customer is not happy and if you had a really bad experience they usually will get your name and address and send you a "tuckaway" (that is usually a $20 or $30 gift certificate off your next meal).



Sometimes it makes me sick how much they try to make the customer happy. And yes, medium rare at an Outback Steakhouse DOES mean warm and bright red all the way through, that is why your server repeats to you what your steak will look like. It should not be burnt on the outside but it IS a darker color like ANY steak you would cook on a flat-top grill.



The quality of food and service at Outback is very high caliber and outstanding. Every time I go to a restaurant I am dissappointed because I expect Outback caliber service and I never get it. I think the above complainer is a whiner and a baby. The only time Outback will ignore a customer is if the customer is being ridiculous, disrespectful or just plain nasty. I believe you were being all of these and that is why you

didn't get further compensation.



I can't stand customers like you. You think just because you have a little problem that you have the right to be pissy or nasty with employees. If you would've just nicely stated your problem and not got upset you probably would've got your whole meal free, PLUS a tuckaway.



Lastly, I know for a fact managers have to go through

extensive training that lasts for months in order to become a manager so believe me it is not easy to get through and only quality people make it.



So, next time you want to complain about something, maybe you should show a little respect to the employees and you would get what you want. Until then we don't want people like you in our restaurant anyway!!!

They filed the following to the above Rip-Off Report:



Their email: notimportant@dot.com

Their name: Melanie D.



Their relationship to the company: Consumer Suggestion



Rebuttal:

Well! That was rediculous, that manager was probably from Florida and was probably the waitress 4 years ago, last time I went to Outback Steakhouse whose butt was hanging all out of her shorts,as she swept the peanuts off of the floor. It's obvious she didn't get to her position by earning it the correct way. Needless to say I was very also very offended by this incident at outback steakhouse and haven't been to one since.!!!! If I

would have wanted to see flesh I would have went to hooters.

They filed the following rebuttal to the above REBUTTAL:



Their email: sm8528@cs.com

Their name: John Q.Public



Their relationship to the company: Consumer Suggestion



Rebuttal:

Wow I cant believe that a Manager would be so obviously content with poor service. Yes-We are at war.Yes-September 11th has changed America forever.Y es-there are other and more prevelant issues to be concerned about rather then a overcooked meal. However,the right of every American to complain.Amen!!!!Shame on the Manager to attempt to trivalize a customers

complaint by comparing it to world events.INo wonder the service is so poor when a person in a managment position so easily places a label on a PAYING customer as being difficult or unaffected by todays events.Im sure the gentleman that ordered the food is as sympathetic as any American regarding the world crisis but that doesnt mean he must excuse poor service.Manager of Outback you really need to get a clue!!!

They filed the following rebuttal to the above Rip-Off Report:



Their email: adolphchrist@godisdead.com

Their name: Adolph



Their relationship to the company: Consumer Suggestion



Rebuttal:

Wow!....that ascerbic, mean-spirited, vile tirade from the "manager of the Outback" (with all the personal problems) had to be the result of one of two scenarios: [1]An incredably dumb, inept manager of an Outback Steakhouse with an unbelievably bad attitude (who could use some prozac herself)...or.... [2] A pretty sharp employee of a Colorado Steak House or some other competitor.



If that venemous ,self professed "mother and wife manager" is typical of the staff at Outhouse Steakhouse establishments, I think I'll avoid them like the plague. They must be desperate for lower-level management employees. Reguardless of what you thought of the rather lenghty complaint, your reply was infinately more damaging to your establishment.

That's assuming scenario # [1]applies. If # [2] is the case, pretty sneaky!

They filed the following rebuttal to the above Rip-Off Report:



Their email: maisee@hotmail.com

Their name: ShockedCustomer



Their relationship to the company: Consumer Suggestion



Rebuttal:

I agree. I am taking my $200 in Outback Gift Certificates that I purchased for Xmas gifts straight back! I am shocked to see such a snotty remark by a so-called Manager of a store.



I will also be forwarding this thread of complaints to several hundred others over the internet, so they may see the lack of customer service in black and white.



Sincerely,



A loyal Outback customer NO more

They filed the following rebuttal to the above Rip-Off Report:



Their email: maisee@hotmail.com

Their name: ShockedCustomer



Their relationship to the company: Consumer Suggestion



Rebuttal:

I agree. I am taking my $200 in Outback Gift Certificates that I purchased for Xmas gifts straight back! I am shocked to see such a snotty remark by a so-called Manager of a store.



I will also be forwarding this thread of complaints to several hundred others over the internet, so they may see the lack of customer service in black and white.



Sincerely,



A loyal Outback customer NO more

They filed the following rebuttal to the above Rip-Off Report:



Their email: maisee@hotmail.com

Their name: ShockedCustomer



Their relationship to the company: Consumer Suggestion



Rebuttal:

I agree. I am taking my $200 in Outback Gift Certificates that I purchased for Xmas gifts straight back! I am shocked to see such a snotty remark by a so-called Manager of a store.



I will also be forwarding this thread of complaints to several hundred others over the internet, so they may see the lack of customer service in black and white.



Sincerely,



A loyal Outback customer NO more

They filed the following rebuttal to the above Rip-Off Report:



Their email: maisee@hotmail.com

Their name: ShockedCustomer



Their relationship to the company: Consumer Suggestion



Rebuttal:

I agree. I am taking my $200 in Outback Gift Certificates that I purchased for Xmas gifts straight back! I am shocked to see such a snotty remark by a so-called Manager of a store.



I will also be forwarding this thread of complaints to several hundred others over the internet, so they may see the lack of customer service in black and white.



Sincerely,



A loyal Outback customer NO more

They filed the following rebuttal to the above REBUTTAL:



Their email: notimportant@dot.com

Their name: concerned informed reader



Their relationship to the company: Owner



Rebuttal:

Wow, now that I know the thoughts of of a manager at Outback, I'll think twice about X-mas gift certs!!! After reading the reasonable complaint of overcooked food and less than premium service, I'm SHOCKED to read the rebuttal! To the manager: Why defend poor quality? Stand up and, at least, acknowledege resposiblity for what happened. Make the best of the situation, compensate the customer and apologize. This way MAYBE the

customer won't tell associates about the quality your company serves. Enuf

Bye

They filed the following rebuttal to the above REBUTTAL:



Their email: drsnoddy@aol.com

Their name: David Snodgrass



Their relationship to the company: Consumer Suggestion



Rebuttal:



Sorry Manager but as a consumer I pay good money for your service and if it's unacceptable than your choice is to either fix it or refund my money and don't ever expect me back. I am really tired of poor service, crappy food and an amazing lack of customer service when I go out to eat.



If you have a problem and should not be at work then either don't go or go and lock yourself in your office and don't annoy your customers.

They filed the following rebuttal to the above REBUTTAL:



Their email: drsnoddy@aol.com

Their name: David Snodgrass



Their relationship to the company: Consumer Suggestion



Rebuttal:



Sorry Manager but as a consumer I pay good money for your service and if it's unacceptable than your choice is to either fix it or refund my money and don't ever expect me back. I am really tired of poor service, crappy food and an amazing lack of customer service when I go out to eat.



If you have a problem and should not be at work then either don't go or go and lock yourself in your office and don't annoy your customers.

----- Original Message -----

From: Firefox204@aol.com

To: info@ripoffreport.com

Sent: Tuesday, December 18, 2001 3:33 PM

Subject: TRASHING A GREAT PLACE.



TO THE IDIOT WHO LETS A PIECE OF MEAT RUIN THEIR NIGHT,



LOOK BUDDY GET A CLUE. YOU MUST HAVE WAY TO MUCH TIME ON YOUR HANDS IF YOU ARE THIS UPSET OVER A PIECE OF STEAK.



I MEAN REALLY, GET ON PROZAC ALREADY.



HAVEN'T YOU EVER HEARD OF A PERSON HAVING A BAD DAY. HAVEN'T YOU EVER HEARD OF SOMEONE'S MOM DYING, MAYBE OF CANCER AND IS ON HER DEATH BED, BUT THAT PERSON STILL HAS TO GO TO WORK AND DEAL WITH AN INCONSIDERATE a*s LIKE YOURSELF?????



WELL LISTEN HERE BUDDY, MY MOTHER IS DYING AND IS ON HER DEATHBED, AND I AM NOT A MILLIONAIRE WHO CAN WORK AT LEISURE. I AM A MOTHER AND WIFE, AND A MANAGER OF OUTBACK, AND QUITE FRANKLY I AM APPAULED AT THE FACT THAT YOU CAN'T CUT SOMEONE A LITTLE SLACK OVER SOMETHING SO TRIVIAL. ( WAS THAT TOO BIG OF A WORD FOR YOU?) FURTHERMORE, YOU ARE PROBABLY NOT AN EASY PERSON TO SERVE, YOU KNOW THE TYPE, "MR. PERSONALITY", " MR. RETAIL WORKER", SORRY PAST TENSE, "MR. USED TO WORK RETAIL."



YOU SHOULD BE ASHAMED OF YOURSELF FOR ACTING LIKE SUCH A

JACK---!!!! AND TO BE QUITE HONEST, OF ALL THE TRAGEDY AND PAIN THAT IS GOING ON IN THE WORLD, NOBODY CARES ABOUT YOUR LITTLE STEAKY WAKY BEING BURNT.



AND I AM EVER SO SURE THAT YOU WOULDN'T PUT THIS IN YOUR LITTLE REPORT, WILL YOU????



SINCERELY,



A MANAGER OF A WONDERFUL STEAKHOUSE "THE OUTBACK"

----- Original Message -----

From: Firefox204@aol.com

To: info@ripoffreport.com

Sent: Tuesday, December 18, 2001 3:33 PM

Subject: TRASHING A GREAT PLACE.



TO THE IDIOT WHO LETS A PIECE OF MEAT RUIN THEIR NIGHT,



LOOK BUDDY GET A CLUE. YOU MUST HAVE WAY TO MUCH TIME ON YOUR HANDS IF YOU ARE THIS UPSET OVER A PIECE OF STEAK.



I MEAN REALLY, GET ON PROZAC ALREADY.



HAVEN'T YOU EVER HEARD OF A PERSON HAVING A BAD DAY. HAVEN'T YOU EVER HEARD OF SOMEONE'S MOM DYING, MAYBE OF CANCER AND IS ON HER DEATH BED, BUT THAT PERSON STILL HAS TO GO TO WORK AND DEAL WITH AN INCONSIDERATE a*s LIKE YOURSELF?????



WELL LISTEN HERE BUDDY, MY MOTHER IS DYING AND IS ON HER DEATHBED, AND I AM NOT A MILLIONAIRE WHO CAN WORK AT LEISURE. I AM A MOTHER AND WIFE, AND A MANAGER OF OUTBACK, AND QUITE FRANKLY I AM APPAULED AT THE FACT THAT YOU CAN'T CUT SOMEONE A LITTLE SLACK OVER SOMETHING SO TRIVIAL. ( WAS THAT TOO BIG OF A WORD FOR YOU?) FURTHERMORE, YOU ARE PROBABLY NOT AN EASY PERSON TO SERVE, YOU KNOW THE TYPE, "MR. PERSONALITY", " MR. RETAIL WORKER", SORRY PAST TENSE, "MR. USED TO WORK RETAIL."



YOU SHOULD BE ASHAMED OF YOURSELF FOR ACTING LIKE SUCH A

JACK---!!!! AND TO BE QUITE HONEST, OF ALL THE TRAGEDY AND PAIN THAT IS GOING ON IN THE WORLD, NOBODY CARES ABOUT YOUR LITTLE STEAKY WAKY BEING BURNT.



AND I AM EVER SO SURE THAT YOU WOULDN'T PUT THIS IN YOUR LITTLE REPORT, WILL YOU????



SINCERELY,



A MANAGER OF A WONDERFUL STEAKHOUSE "THE OUTBACK"

----- Original Message -----

From: Firefox204@aol.com

To: info@ripoffreport.com

Sent: Tuesday, December 18, 2001 3:33 PM

Subject: TRASHING A GREAT PLACE.



TO THE IDIOT WHO LETS A PIECE OF MEAT RUIN THEIR NIGHT,



LOOK BUDDY GET A CLUE. YOU MUST HAVE WAY TO MUCH TIME ON YOUR HANDS IF YOU ARE THIS UPSET OVER A PIECE OF STEAK.



I MEAN REALLY, GET ON PROZAC ALREADY.



HAVEN'T YOU EVER HEARD OF A PERSON HAVING A BAD DAY. HAVEN'T YOU EVER HEARD OF SOMEONE'S MOM DYING, MAYBE OF CANCER AND IS ON HER DEATH BED, BUT THAT PERSON STILL HAS TO GO TO WORK AND DEAL WITH AN INCONSIDERATE a*s LIKE YOURSELF?????



WELL LISTEN HERE BUDDY, MY MOTHER IS DYING AND IS ON HER DEATHBED, AND I AM NOT A MILLIONAIRE WHO CAN WORK AT LEISURE. I AM A MOTHER AND WIFE, AND A MANAGER OF OUTBACK, AND QUITE FRANKLY I AM APPAULED AT THE FACT THAT YOU CAN'T CUT SOMEONE A LITTLE SLACK OVER SOMETHING SO TRIVIAL. ( WAS THAT TOO BIG OF A WORD FOR YOU?) FURTHERMORE, YOU ARE PROBABLY NOT AN EASY PERSON TO SERVE, YOU KNOW THE TYPE, "MR. PERSONALITY", " MR. RETAIL WORKER", SORRY PAST TENSE, "MR. USED TO WORK RETAIL."



YOU SHOULD BE ASHAMED OF YOURSELF FOR ACTING LIKE SUCH A

JACK---!!!! AND TO BE QUITE HONEST, OF ALL THE TRAGEDY AND PAIN THAT IS GOING ON IN THE WORLD, NOBODY CARES ABOUT YOUR LITTLE STEAKY WAKY BEING BURNT.



AND I AM EVER SO SURE THAT YOU WOULDN'T PUT THIS IN YOUR LITTLE REPORT, WILL YOU????



SINCERELY,



A MANAGER OF A WONDERFUL STEAKHOUSE "THE OUTBACK"

----- Original Message -----

From: Firefox204@aol.com

To: info@ripoffreport.com

Sent: Tuesday, December 18, 2001 3:33 PM

Subject: TRASHING A GREAT PLACE.



TO THE IDIOT WHO LETS A PIECE OF MEAT RUIN THEIR NIGHT,



LOOK BUDDY GET A CLUE. YOU MUST HAVE WAY TO MUCH TIME ON YOUR HANDS IF YOU ARE THIS UPSET OVER A PIECE OF STEAK.



I MEAN REALLY, GET ON PROZAC ALREADY.



HAVEN'T YOU EVER HEARD OF A PERSON HAVING A BAD DAY. HAVEN'T YOU EVER HEARD OF SOMEONE'S MOM DYING, MAYBE OF CANCER AND IS ON HER DEATH BED, BUT THAT PERSON STILL HAS TO GO TO WORK AND DEAL WITH AN INCONSIDERATE a*s LIKE YOURSELF?????



WELL LISTEN HERE BUDDY, MY MOTHER IS DYING AND IS ON HER DEATHBED, AND I AM NOT A MILLIONAIRE WHO CAN WORK AT LEISURE. I AM A MOTHER AND WIFE, AND A MANAGER OF OUTBACK, AND QUITE FRANKLY I AM APPAULED AT THE FACT THAT YOU CAN'T CUT SOMEONE A LITTLE SLACK OVER SOMETHING SO TRIVIAL. ( WAS THAT TOO BIG OF A WORD FOR YOU?) FURTHERMORE, YOU ARE PROBABLY NOT AN EASY PERSON TO SERVE, YOU KNOW THE TYPE, "MR. PERSONALITY", " MR. RETAIL WORKER", SORRY PAST TENSE, "MR. USED TO WORK RETAIL."



YOU SHOULD BE ASHAMED OF YOURSELF FOR ACTING LIKE SUCH A

JACK---!!!! AND TO BE QUITE HONEST, OF ALL THE TRAGEDY AND PAIN THAT IS GOING ON IN THE WORLD, NOBODY CARES ABOUT YOUR LITTLE STEAKY WAKY BEING BURNT.



AND I AM EVER SO SURE THAT YOU WOULDN'T PUT THIS IN YOUR LITTLE REPORT, WILL YOU????



SINCERELY,



A MANAGER OF A WONDERFUL STEAKHOUSE "THE OUTBACK"