Complaint Review: Overnightmattress.com - Johnson City Tennessee
- Overnightmattress.com overnightmattress.com Johnson City, Tennessee United States of America
- Phone:
- Web:
- Category: Furniture & Furnishings
Overnightmattress.com Risk free return policy--NOT!!! Johnson City, Tennessee
*UPDATE Employee: What this customer ISN'T telling you.
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I ordered a mattress from overnightmattress.com because someone I know tried them. Their prices were good and they had a "120 day risk free return policy"--they even pay for the return shipping. The risk free return policy was appealing given that I was making a large purchase from an online retailer.
I received the mattress and after 2 days I decided I hated it. When I went to return the mattress using their 120 day risk free return policy I find out that it must be shipped back in a box (and if youve ever tried to find a box to fit a king sized mattress inits difficult!!!part of their plan I suppose!).
They also make you keep it for a minimum of 30 days before they pay for the returns shipping. Then when you return it they assess the mattress for any signs of use (which of course there will be because they force you to keep it for 30 days!!) and charge you a 20% damage fee--which costs more than if you would have just paid to ship the mattress back yourself!
They make returning the mattress an almost impossible task which Im sure deters most people from returning the mattress and for those who are tenacious enough to return itthey get charged the damage fee.
They sent me pictures of the damage which was a couple of hairsprobably from me pulling my hair out trying to package the mattress up to ship back! I have my own pictures showing us vacuuming the mattress prior to sending it back.
Regardless if there were hairs or nothow do they expect to get a pristine mattress back if they force people to use it for 30 days? We used a mattress pad of course and sheets and still got assessed the damage feeIm not sure what else we could have done to protect the mattress while we served our 30 days on it!
This report was posted on Ripoff Report on 09/16/2009 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/overnightmattresscom/johnson-city-tennessee-/overnightmattresscom-risk-free-return-policy-not-johnson-city-tennessee-495709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
What this customer ISN'T telling you.
AUTHOR: Brad - (United States of America)
SUBMITTED: Tuesday, December 08, 2009
As it states in our Return Policy (http://www.overnightmattress.com/mattress_return_policy.html), the maximum fee we charge for a very damaged or stained mattress is 15% (fifteen percent). We only charge this 15% fee if the mattress is not in donate-able condition.


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