OX Car Care Not refunding the initial payment after cancelling the policy within 30 days Santa Ana California

I received a call from a salesperson selling me extended warranty for my vehicle.  The salesrep said that I can cancel within 30 days and receive a full refund of my down payment.  It took them over 2 weeks to send the service agreement to me and after reviewing, I decided to cancel the policy.  I purchased the policy on June 23, 2017 and cancelled it the first week of July.  To this date, I have yet to receive my refund (2.5 months later).  I have called multiple times and the responses I've been given are: 

1. The person processing it is out today, he willl call you back.  He never did.

2.  They are processing it now and you should get it shortly.  2.5 weeks later, still nothing.

3.  The person is out to lunch.

I don't think it should take a legitamate company more than 2.5 months to refund a down payment when the customer is required to cancel within 30 days.