Report: #7340

Complaint Review: Pacific Monarch Resorts, Inc

  • Submitted: Thu, October 25, 2001
  • Updated: Wed, November 10, 2010
  • Reported By: San Francisco CA
  • Pacific Monarch Resorts, Inc
    23091 Mill Creek Drive
    Laguna Hills, California

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I received a call form Jerald a Telemarketer form Pacific Monarch Resorts, He stated that I won a prize of a Digital Camera and a drawing for a prize of 1500 dollar shopping spree at Nordstrom's, 20 inch color television a vacation a my choices of Hawaii or Mexico.

Arrived on Schedule at 701 Gateway Ave in South San Francisco. Wanting to collect my prizes and Go home they told me I was too late and the next presentation was going to be in 40 minutes I was told by Jerald ,that they where not Trendwest and they where not going to try to sell me anything. He did not tell me that I was not to bring my son, or their was even going to be a 2 hour presentation. I told the Ladies that where at the front desk and I that I just wanted my prizes and did not receive a letter. Only the call from Jerald from Pacific Monarch Resorts.

They told me that I could talk to the Manager. Manager came out explained that I needed to make another appointment. To collect my prize and not to bring my son and in fact that there was a 2 hour presentation to collect my prize. Well I told him that Jerald told me that my prize was here and all I had to do was collect it. We went round and round about this and I thought he was going to kick me out, call Security.

He was very insulting. Pacific Monarch Resorts are misrepresenting it self and they should give their prizes away. I would like to collect my prize.

Marie Moya Molina

The president and chief executive officer is Mark D. Post
fax # 949-587-2479

Marie Molina
San Francisco, Ca

This report was posted on Ripoff Report on 10/25/2001 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Monarch Experience

AUTHOR: Eric - (U.S.A.)

Nov 11th 2010

We have been owners for 14 months. We have not seen any of the negative reports listed here. We just got back form their Cabo Azul resort and had the best Vacation ever! We have been to 3 meetings and have never seen any deceptive practices at the Scottsdale office. We even upgraded our membership and added more points after last weeks trip. You will not be disappointed.

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#2 UPDATE EX-employee responds


AUTHOR: Steve - (U.S.A.)

Plain and simple, I hated that job. I was a telelmarketer in the Anaheim, CA office located on Harbor blavd on the 5th floor. I loved it at first, easy way to make some money. Then the B.S. Office managers hitting on female employees (lawsuites were filed), letting people go that were working their a$$ off, but due to the economy no one wanted to go to shows. It is very much a buddy, buddy situation. If your friends and flow with the BS, you will get promoted. Leads sucked, alot of the leads were over 3 years old. I ran into SEVERAL ocassions were clients NEVER received the gifts after the 90 minutes and were subjected to a high-pressure sales pitch. I would gather the information, explain it to the office director and asked to be kept in the loop (I have over 5 years of customer service experience with 2 fortune 500 companies so it is a natural thing for me to help the customer with ANY problems). The information was quickly discarded in the nearest trash can and I was told to forget about it. THAT IS NOT GOOD CUSTOMER SERVICE AT ALL. Sales and Customer Service go hand in hand and that is a GREAT way to loose clients and owners.
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#3 UPDATE EX-employee responds

Racial Profiling???? NO - Smart Sales....

AUTHOR: William - (U.S.A.)

I used to work at the Pacific Monarch Resorts in Northern California. When I was in their employ, we were located in Redwood Shores. I was quickly promoted to sales manager after doing tours.

As an ex-employee, first, let me say that PMR is a good company to work for. While it is a high-pressure environment to work in, they treat you very respectfully and if you do your job, you'll get paid well.

That's the heart of this issue. Doing our job and getting paid. With regards to people of different ethnicities, if you've ever done sales, you 'profile' client types to ensure that you are continually working with people that will make you the most money in the shortest time period possible. This is done in EVERY indusry where sales is involved.

Frankly, the number of closes per person, of very specific ethnicities, just don't make sense. If I have the opportunity to speak with a party that gives me a 15% close rate instead of a 2% close rate, that's my preference.

I don't care what color people are when it comes down to making a sale. There's only one color a sales person see's when making a decision of whom to spend time with - GREEN.

At the time you worked here, in 2002, I'm sure you worked with Mickey and Alfonso. These are two of the biggest hard asses in the business. THANK GOD. I learned so much from these two gentleman alone, it's been a godsend. The lessons I had learned from this company, while many other things have changed, have served as a great foundation in everything else I have done in life.

If you want to learn no-B.S. sales, that will allow you to make a great living, work here.

If you want to be savy and learn great decision making skills, work here.

If you can't handle high pressure sales, and can't walk a mile in the other fella's shoes, get the hell out. You have no business in this industry - no business in sales period.

No matter how contrary some of these techniques may seem to your inner sense of right or wrong - I assure you, there's nothing racial about it - unless a new race has been born that I don't know about - GREEN.
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#4 UPDATE Employee

All of the above comments from an owner/user AND an employee!

AUTHOR: Lee - (U.S.A.)

Oh my gosh! I am reading so much boo hooing! Hey, I'm opne of those people that...well lets just say...I'm too nice! I have wanted to file many a comment against people that have taken my husband and I for a ride...but alas...I have been too nice for that too!

However, after reading the above comments, I have to reply.

I am a fairly new employee of Pacific Monarch Resorts! And I have to say I LOVE my job! What do I love about it? Well that's easy...I get to show people how they can improve the quality of their lives by taking celebrity style vacations for wholesale! I get to show people how they can keep their love alive by being able to afford going away...someplace in paradise...where they can renew/rekindle thier love (relationship) and spend quality time togethe4r! I get to show people how they can feel special, important, and reward themselves for working hard all year...and they can do things they only DREAM about! I love my job!

And about "racial prejudice"...haven't seen it...and I know, I'm an interracial person, and am in an inter-racial relationship! My good girlfriend...that works with me...she is oe of those so called "undesireable types" that the above x-employee said happens...NOLT my short time in training...we are told...DO NOT JUDGE, DO NOT STEREO TYPE! They way we agents get tours is based on our standing...everyone is "pre-approved" b-4 walking in the door (who knows if they tell the truth to get a FREE trip and a chance to win a car!
also told, you get your gifts AFTER the 90 minutes, no children, bring your spouses', it's a 90 minute presentation, it's about vacation resorts, Your told 1st on the phone, 2ndly i a confirmation letter, 3rdly when you get the beginning of the presentation! So yes it is true...people have selective hearing!

Now all we ask is the people keep an open mind! We know, if peopleare driving 2 hous for a FREE vacation, that they just may be interested!

There are MANY people that walk in the door...JUST FOR THE FREE GIFTS! They don't care that there are goo people trying to make a living...that actually CARE about other people!

How did I come to work for this company? I went on a tour...for the FREE vacations...then I saw something that got me truely excited! Even my "THRIFTY" husband got excited to knwo that we can bring our kids to Disney world...for a week...for hundreds..NOT thousands of dollars! ANd the Disney Cruise!?! Without this program...$8,000 for a family of 4, with this program...same cruise $3,100! BIG DISCOUNT! And what we loved HIGH PRESSURE SALES! I hate high pr4essure sales...hate hearing it, would never do it! That's why I love this company!

And as far as following all the labor laws, rules and regulations...they do it to a T! From breaks to making sure everyone that stays for the presentation gets their gifts! Even if they walk out the door...they send the FREE (third party) gifts to their home!

I never ever thought I would say this (much less do it) but I'm proud to work for this company! an industry that has a bad reputation...Pacific Monarch Resorts has changed things for the better!
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#5 UPDATE Employee

you do get your gifts!

AUTHOR: Desiree - (U.S.A.)

If you listen to a 90 min presentation you may leave with your gifts! not before.
You get 2 free gifts for 90 min of your time.
Thats whats offerd. thats what you get.
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#6 UPDATE EX-employee responds

racial profiling

AUTHOR: Salena - ()

I was recently terminated from Pacific Monarch Resorts. During my employment I witnessed and had to carry out numerous acts of discrimination. As a "front desk" girl on of my tasks was assigning tours to sales agents.

We were told to give certain sales agents "GOOD" tours. I was specifically told that anyone who was Indian, Middle Eastern, or Chinese were not "good" tours.

There were times when we would simply rush the Indian tours to our gifting center to "get them out of here". One of the first questions that is asked about a tour is "what are they?" I think this policy of racial profiling is unnacceptable.

Everyone who walks through those doors should be given an equal opportunity to learn about the company and should not be rejected because of their race.
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#7 Consumer Comment

selective listening skills are rampant in southern california

AUTHOR: rose - ()

I believe that each of these people practiced selective hearing. They heard that they would receive prizes to Hawaii and San Fransico. A digital camera and some other gift.


I have given that invitation to a show room or vacation seminar. I clearly stated that it was a two hour presentation.

They would see a video on Interval International Properties, look at models of the complexs of Palm Canyon Resort & Spa, also see the model of Pacific Monarch Resorts new resort called the Cancun in Las Vegas Nevada.Then, there would be a drawing for those gifts. Most, won trips to Las Vegas, or San Francisco, Hawaii or Reno. These trips are processed by a VENDOR -separate from Pacific Monarch Resorts-who offers the winners different date selections. I carefully tell my guests that this is a Time Share presentation. They do not have to buy, join or purchase what they are offered.

Each of these people are given appointment times.The appointments are about two hours.Some people stay on and on looking for the best deal they can make with the sales person who has a quota to make. Some people say over the phone that they are qualified when they are not.

M 28-70-40 S 28-70-50 Some of those people do not have credit cards, checking accounts aren't qualified they are seeking lower rates for hotel accomdations, free tickets to shows, free travel offers...

Even Trendwest sells Timeshares, they offer free trips in exchange for a vacation seminar.

In one instant the individual arrived 20 minutes late for his appointment. If child care is not provided it should have been stated. Sometimes, people bring their kids with them even if they know that there is no child care provided.They still do-at the resorts all have license and bonded day care provided for those who have childern attending sales and walking tours of the Resorts.

They have to call and make the appointment time for their tour. They have to come to their appointment on time.They receive their $50.00 canyon cash, their show tickets, their free trips with airfare after the presentation.

It is clearly stated in the script that their PMR representative offered that they the consumer must listen to a vacation seminar and then after the tour or seminar will receive their gifts. Not before but after.

They have to call over to the resort after they check into the Hotel and that the tours will be the next day. Not the day of the arrival, not after the third day when they check out, but, the second day.

They cannot bring their sister and her husband to stay in the room with them. They are staying at 4 star or a 3 star resort. Not Motel 6. Hotels are expensive. Getting a 85% reduction in the Hotel rate is nice many people take advantage of what is offered. They ask millions of questions which shows me that they weren't listening to me in the first place. All they heard was what was offered. The free gift not the steps or the words before the free gift.

When, you try to talk with them they get angry when you refer them to customer service they get mad and start to threaten the representative that is trying to clearly tell them what they are offered.

Most of the clients do not read their letter about the vacation package they purchased.

Accomdations are based upon availability-if they purchased a stay of 3nights 4 days at the 5 Star resort and then cancel four days prior to their trip because of an emergency they may or may not stay on site based upon availability. Resetting their vacation stay is at a 3 or 4 star resort.

They still have to go on that two hour tour of the resort before they get their gifts.

I am not resonsibile for the actions of my co-workers. There is a script that we are required to follow when we make offers to PMR customers.

It was the resonsibility of those people to listen to what was offered and to read the letter that was sent prior to their appointments.

Best regards, r. sutter
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