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Report: #93540

Complaint Review: Panasonic - Secaucus New Jersey

  • Submitted:
  • Updated:
  • Reported By: South jordan Utah
  • Author Not Confirmed What's this?
  • Why?
  • Panasonic One Panasonic Way Secaucus, New Jersey U.S.A.

Panasonic HDTV stops working under warranty and 5 weeks later still broke Secaucus New Jersey

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Roughly 3 months after purchasing the PT-56WX53 56" Projection HDTV from Ultimate Electronics the TV picture went berserk and then shut off and failed to turn back on one day.

I called Panasonic Customer Service (Case # 14648172), I was given the name and phone number of the local authorized factory repair facility, I called and scheduled an appointment to have the TV repaired, the repairman came out a couple of days later and diagnosed the trouble and ordered the part (a large circuit board).

To make a long story short, the part was replaced (under warranty) and after several more repair trips out and a couple more calls to Panasonic Customer Service and the local repair shop my $1,800 TV is still not operational after 5 weeks and counting.

Both Panasonic and the repair shop claim that the original part sent was also defective and now I'm waiting for the 2nd part to arrive.

David
South jordan, Utah
U.S.A.

This report was posted on Ripoff Report on 06/03/2004 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/panasonic/secaucus-new-jersey-07094/panasonic-hdtv-stops-working-under-warranty-and-5-weeks-later-still-broke-secaucus-new-jer-93540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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