Partselect The entire return order process was a nightmare, filled with excuses, from start to a finish where I still have not recieved a refund. Internet

I called them again after I had submitted this complaint. I went over the nightmare again as well. The rep was not happy but he promised to check into my return and refund. He tried to tell me that it says I have to pay return shipping on the website when it says only that the customer is responsible for return of the order and nothing about paying for the return. I was livid! I think telling him that I filed a complaint here was helpful. As of this morning I received not one, but two emails telling me they are processing my refund. I will make sure I receive the credit to my card within the time period they gave me and, if not, I will be back here. 

I would still be wary of ordering from them as this was a long and exhausting process and something a customer should not have to do. 

Thank you for your review. All of our parts are original OEM parts that come directly from the manufacture with a 1 year warranty. We do not sell after market or used parts only brand new. As per our website please see below:

"Unlike many of our competitors, PartSelect sells only Original Equipment Manufacturer (OEM) parts. This means what we sell are the parts the manufacturer recommends and not after-market parts that may or may not work properly on your appliance. All our OEM parts carry a one-year manufacturer's warranty."

In regards to our return policy on our website, please see below:

"Returns

Order without worry! Any part in its original condition may be returned to PartSelect for a full refund within 30 days of shipping. It is our policy to refund the shipping price only if the part was shipped in error.

Please Note: Electronic or electrical parts which show signs of being installed or used CANNOT be accepted for refund under any circumstances.

If your part arrives damaged, you must contact PartSelect within 10 days of receiving the damaged part. If PartSelect is not contacted within 10 days of receipt of the damaged goods you will be ineligible for any refund.

All returns must have authorization, which can be obtained by contacting customer support at customerservice@partselect.com. Please include your name, phone number, order number, and reason for the return. When returning your order, please make certain your order number is clearly indicated on the outside of your package. Allow up to 2 weeks for the refund to appear on your credit card statement."

If customers orders the incorrect part they are responsible for the return shipping and once the part is returned the refund for the part will be applied back to the credit card used for the order. If we ordered our customers the incorrect part we take full responsibility for it and would send pre paid shipping labels to have the part returned to us at no cost to our customer. 

We advise customers to keep track of the tracking number used to send the part back, that way we can track the package and see when it was received to our warehouse. Once the part has been received it takes 7-10 business days to process the refund. If there is no tracking number there is no way to see when or if it was received to our warehouse until the refund has been applied. 

If you have any questions please feel free to contact us or use our live chat option. 

Have a great day!