paypower visa would not let me speak with upper mngmt. my taxes stolen. paypower keeps losing my paperwork and has ben ongoing since feb 19 Nationwide

Nichole from louisville ky. I did not recieve my income tax on my paypower.  I contacted them they told me to send verification paperwork I did during the conversation.  He told me he rcvd it. This is 2/19/14. It will take up to 90 days to complete investigation. They will send me my new card in 3-5days. I got the card and could not activate. Called paypower back they told me they would send it up someone would contact me to get my remainder balance. I kept calling for weeks customer service told me they could not reach the risk dept all they had was a email. Someone contacted me and sd they never rcvd the verification on the 19th now it is 3/20/14 I resent it he sd he rcvd it they should take the hold off my card to rcv the funds not used. Someone will contact me they stated in 3-5 business days. I called again to see they havent and lefta vm on the 855# james called back on 3/3/14 stated they never rcvd the verifiction docs. So I sent them again and requested to speak to a supervisor he sd there is nobody to speak to he gives me his word it will be processed. Then he tells me I hv my money released that is left on my card I have to wait 90 days from today to recieve a check. He said since someone has used my info they cant put my money on a card. Why did u send me a new card then. He couldnt answer my question and said im acting like they took my money. I explained im not being treated as a valuable customer nor am I getting heard nor is anything being done and he stated I only have 60 some dollars because of maintenance fees. Even though I hvnt used my card im getting charged fees. Every representative ive talked to is so aggressive and not friendly at all. Stay away from paypower visa they are a ripoff I dont know what to do.