Complaint Review: Pentair - Nationwide
- Pentair Nationwide USA
- Phone:
- Web: www.pentair.com
- Category: Plumbing
Pentair Pentek Misrepresentation and abusive pricing Minneapolis, MN Nationwide
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I purchased a Pentec (Pentair) Surge Arrestor Kit represented as being an accessory for my Pentek well pump controller.
The part (Pentek VFD-SGA)listed for $218 and was purchased from a Pentair dealer. When it arrived the Kit comprised 2 off-the-shelf Ditek parts still in the manufacturer's packaging. Both parts were available on-line for less than $40 each.
So, Pentair ripped me off $218 for $80 worth of parts just for putting a different part number label on the exterior of a box. I figure their gross margin on this product must be at least 90%.
Highly unethical behavior. Apart from the price gouging, I believe Pentair misrepresented the product by inferring that it was a dedicated part for the Intellidrive pump controller, when in reality it is just a standard surge suppressor.
I was unable to return the item for a credit because (quote) it was a special order item, but I shall be very wary of purchasing any Pentair product from now on.
This report was posted on Ripoff Report on 07/26/2016 09:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pentair/nationwide/pentair-pentek-misrepresentation-and-abusive-pricing-minneapolis-mn-nationwide-1318966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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