Pep Boys Auto Ripoff does it again

On Sunday December 2,2001. I had an alternator replaced a the Waco, Texas Pep Boys. After being told that I was the first in line and the alternator would be repaired in 40 mins at a replacement labor cost of $40.00. I was charged 13.00 more for the labor,the store manager refused to explain the cost difference. It took 4 phone calls from me,speaking to the manager and 4 aditional hours to start on the repairs. I was also told by the service writer and the store manager that I could pick the vehicle up at anytime. On a Sunday,this would not have gotten the vehicle repaired.

I complained to the district office and the complaint was sent to the assistant store manager. like he could solve the problem ... ..since the store manager told him to call me. I asked that the district manager call me anytime...

I am still waiting. I also refiled my complaint on their web site....still waiting....Wonder if Manny,Moe and Jack have to wait????????? i ALSO ASKED THAT MARK PAGE- SENIOR VP OF STORE OPERATIONS CONTACT ME.....OH WELL STILL WAITING

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