Petland Petland of Deerfield beach Petland took $820 from me because they felt like it! STAY AWAY FROM PETLAND Deerfield Beach Florida

I purchased a pet from Petland in Deerfield beach and after doing research from the pets documents we felt we should returned it the next day. We learned that the puppy we got was possibly not pure breed and they come from puppy mills and its a possibility the dog could have serious health problems. We also realized that it was VERY overpriced. When we did return it we were told the policy was that they were only going to refund 50% of the purchase price which was about $2587.00, within 48 hours. We explained that we don't have that much money to lose and that we only had $500. We were not aware of this policy but the person in charge at the location said they will refund the WHOLE amount on the credit card we opened at Petland but was then asking for $820 in cash in order for him to do that. After putting so much pressure on us we finally decided to just pay but we were uneasy about giving them cash because we don't know what they were going to do with it and we also did not have the cash. He refused to let us use debit or credit card and insisted on us to give him cash, after a long battle of telling him we didn't have $820 in cash he finally agreed to let us use our debit card. He did refund everything and we gave him everything we purchased. He also said he felt that my partner was being rude to his other employees and that he has to charge us something. We basically got pressured into giving him the money just so he can give us a refund but was asking for cash in his hand. On our receipt that we were given for the $820 it only says "Deposit".

I contacted Pet land Corporate and the woman assisting me basically told me they had the right to charge me what ever they wanted. She also said that $320 dollars of that was for the "opened items" we returned, we returned about 30 items and only 3 were open. What happens to the other things we don't have and we paid for? And the $500 that was charged was because that's what we told them we had. Had I said 200, they would take 200. They said the policy was 50% of the purchase price but they refunded everything but were still badgering us to give them $820 in cash. I spoke to a rep of petland credit card and explained the situation and she said it sounds very fishy and advised me to contact corporate but corporate was no help. If the policy is 50% then the policy is broken, they refunded everything and they have no right to just make up a charge and then ask for cash. I am still trying to get this problem resolved and so far no one has been able to help us. This is the most upsetting thing that has happened to me with a business. After all of this, reading so many reviews about Petland assured me that I am not the only one that has been treated like this by this company.

Something has to be done about Petland. Overpriced sick animals, and false advertisment in their stores. They really know how to lure people into buying their crappy products and don't care one bit about their customers or how they provide good service. They took advantage of my situation and I truly believe that cash they were asking for was just for the manager to put it in his pocket. There is no other reason why he would be asking for CASH only if it was a legitamate transaction. It is just a very unpleasurable, greedy company that needs to be shut down for the sake of people and animals.