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Report: #1164829

Complaint Review: Phoenix Labs - Palmdale California

  • Submitted:
  • Updated:
  • Reported By: gmck — Indianapolis Indiana
  • Author Not Confirmed What's this?
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  • Phoenix Labs 2551 East Ave S suite 100G Palmdale, California USA

Phoenix Labs RVTL sell anti aging cream that does not do anything and then they keep withdrawing money from your account and not send any other product. Palmdale California

*Author of original report: Update

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They promote an anti aging cream for a low trial amount and then continue to withdrawal money from your credit card until you cancel it. They they claim to refund  if you return the prodct but they do not refund anything and they do not even send you product to return and say that is why they do not refund your money. They sell  under several names such as Phoenix labs and RVTL anti aging cream.they have charged me 5.95 for the trail product which they shipped and then two weeks later they charged 106.00 for another shipment I never received and then another 106.00 after three weeks and then they shipped a small container after I contacted then to cancel the account and requested a refund. They agreed to refund if product was returned with a 20% restocking charge upon return of product. I returned the trial product and the product shipped after canceling the account but I can not return something I did not recieve. They have many complaints online and I wish I had discovered them before doing business with them. They are crooks and should be run out of business and a class action suit filed against them. Please buy your cream from your local pharmacy and stay away from these criminals.

This report was posted on Ripoff Report on 07/24/2014 07:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoenix-labs/palmdale-california-93550/phoenix-labs-rvtl-sell-anti-aging-cream-that-does-not-do-anything-and-then-they-keep-wit-1164829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: gmck - ()

POSTED: Saturday, July 26, 2014

Finallygot to talk with someone on the phone and now they refuse to refund money as product was returned without an RMA number. They did not give one in the email they sent saying they would refund money after return of the product. They even tried to me I returned to wrong place but I sent via UPS 2nd day air and had tracking number. The phone call ended several times as they kept hanging up on us. Finally they said the best they would do is a 50 percent refund and send more product. I do not want their product now as I would be afraid to put it on my body not telling what they are packaging and shipping. never do business with these people and I wish I had not. Then they had the nerve to try to sell us another product. What a joke!!!!!

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