Phoenix Labs RVTL Skin Cream; RVTL Anti-Aging Cream; Skin Radiant Wrinkle Cream; Ideal Skin fraudulently charged $99 for 14-day free trial of RVTL..Option to cancel/void no tel.#, email, or web to cancel/then sent 30d. supply & charged $105.95 on credit card. Palmdale California

I saw a 14-day free trial of RVTL Anti-Aging Cream advertised online and endorsed by Dr. Oz. It was actually an ad for 2 products that you had to use together but you had to sign up for 2 different free trials from different companies. The other product was Equinox by Sheridan Labs. They both ripped me off in the exact same way but I guess I have to make a separate report on the other company.

You were supposed receive a 14-day supply of RVTL and after trying it you could just cancel. If you didn't cancel then you would receive a 30-day supply monthly thereafter for $99. Their Option to Cancel was a fraud as there was no Tel.#, email, or web address on the product's box, leaflets, or booklets. There was also none on packing slip. Advertisement no longer online.

I agreed to participate in free trial. I was unable to cancel through no fault of my own. I received a 30-day supply of RVTL in the mail. (I also received the free trial of Equinox and the 30-day supply of same and was charged $93.00 and $99.95 respectively.)

I realized that since I was sent the first monthly supply of each that they must have charged it to my credit card. I called credit card today and was told I had been charged a total of $397.90 in 4 separate charges. I was very angry and told her what happened. She transferred me to the Dispute Department and they got RVTL Customer Service on the phone(how did they do that?).

It was explained that 14-day free trial was not free if I didn't cancel and so I was charged full price of 30-day supply even though they only sent me 14-day supply. He said I was wrong and that they had sent a full 30-day supply as the trial. Well he lied because I have the containers. The trial sample weighed 1 oz. and the 30-day supply weighed 1.7 oz. (The same was true of the Equinox Serum. The trial serum was 1/2 oz. in both the Day Serum and the Night Serum and the 30-day supply weighed 1 oz. in each of the two sarems.

The Customer Service Rep acted like he was doing me a big favor when he gave me a cancellation # so I would receive no further shipments. But he would do nothing about the other charges. I told him that after an hour's research online I found a couple of sentences on another Dr. Oz ad that said that RVTL and Equinox would no longer be available because the companies stole the formulas from another company and the products had been taken off the shelves. The Rep said this was untrue. He said they have over 10 million satisfied customers.

Then he gave me the Tel. # to Equinox and they said and did the same thing he did. 10 million customers! That puts the scale of this fraud in a whole other territory. I hope the government does something about it and I am going to write to my Congresswoman who used to be the head of the Consumer Protection Agency.