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Report: #611657

Complaint Review: PhoneAgentSource - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Virginia — Samson Alabama United States of America
  • Author Not Confirmed What's this?
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  • PhoneAgentSource Internet United States of America

PhoneAgentSource Phone Detective I paid $1.00 for the biggest pain in the neck I have ever had to deal with , Internet

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I was looking for the white pages to look up an old friend. I entered the information required to get phone number and address. A box came up informing that the information would cost $1.00. Well, I wanted the mailing address so I entered my billing information. After I completed the transaction, a link was provided for me to get the information I paid for. The link took me to an account that informed me that I was now a member of http://www.phoneagentsource.com/ and that I had 1 credit for a search. I was not presented with terms and agreement before I entered my sensitive information. I was not informed that I was creating an account that would incur a monthly membership fee of $18.95. I chatted with a live representive and was told I had to cancel my account and sign in after 48 hours to make sure that it was cancelled. I told her that I was not informed about any of this beforehand, and I did not think that I should have to pay the $1.00 because I had not gotten the information I requested. The next day I chatted with a person regarding the $1.00 I paid for information I did not receive and the account I did not want. I asked for a phone number and thought I would be able to resolve the issue and get my dollar back. It turns out that the $1.00 was a membership fee and it would not be refunded. The fee was collected by deception and a recurring fee was set in place. If I did not cancel the membership (I did not sign up for) I would be charged every month. The sum of the story is I paid $1.00 for the biggest pain in the neck I have ever had to deal with. This is outright thievery. How can they get away with it? A dollar is not much, but I bet it all adds up at the end of the day and the beginning of a billing cycle if you didn't realize the deception in the beginning.

This report was posted on Ripoff Report on 06/08/2010 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoneagentsource/internet/phoneagentsource-phone-detective-i-paid-100-for-the-biggest-pain-in-the-neck-i-have-ever-611657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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