Complaint Review: Pigeonly - Las Vegas Nevada
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- Author Confirmed
- Pigeonly 701 E Bridger Ave STE 690 Las Vegas, Nevada United States
- Phone: 800-323-9895
- Web: https://pigeonly.com/
- Category: Inmate Communication Services
Pigeonly PrisonWives Criminal company that uses credit card scheme Las Vegas Nevada
*Author of original report: Generic response to my actual issue
*UPDATE Employee: Taking advantage
Show customers why they should trust your business over your competitors...
I sent my fiance photos one time in December of 2017 using this service. Beginning in March of 2018 Pigeonly started randomly charging my credit card for services I never used and aren't even available in the state of Texas. I called and got refunded in June. Then July I got charged 4 different times again and 3 more times in August. Called again and told them to remove me from their system and got another refund. September...4 more charges. 3 more charges in October and 2 so far this month in November. This company is running credit balance scheme and using deceptive business practices.
This report was posted on Ripoff Report on 11/20/2018 06:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pigeonly/las-vegas-nevada-89101-8957/pigeonly-prisonwives-criminal-company-that-uses-credit-card-scheme-las-vegas-nevada-1467833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Generic response to my actual issue
AUTHOR: Melissa - (Canada)
SUBMITTED: Wednesday, April 03, 2019
The issue isn't that I got a refund. The issue is you charge people for service they never use and then play polite and issue a refund only to bill again, several times, a couple of months later. Your service is basically a Ponzi scheme. I had to cancel my credit card cause you wouldn't remove me as a customer after repeated requests.
#1 UPDATE Employee
Taking advantage
AUTHOR: Tony - (United States)
SUBMITTED: Tuesday, April 02, 2019
Pigeonly is a recurring billing subscription service similar to a Netflix or any other subscription based service you use. I think the confusion is that you are correlating when you use the service to when you should be billed and those to things are not the same. You have the freedom to use the service whenever you choose but billing happens according to the billing schedule. If you were billing multiple times in a month that is the result of overage charges when your usage exceeds the plan you are on.
The good news is our refund policy is simple so if there are any billing concerns or if you are unhappy with the service we ALWAYS (as was done in your case) grant a full refund no questions asked.
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