PIGEONLY MISLEAD TO BELIEVING THE ASSIT YOU with LOWER PHONE CALLS TO YOUR LOVED WHO ARE INCARCERATED Las Vegas Nevada

I've been getting $2.99 charges by them for about 6 months. About $35 dollars in mystery charges so far. I called them, they said sorry, said it wouldn't happen again, and that they would refund me. It's been 14 days since I called; since then I have yet to receive my refund and I've been charged another mystery $2.99. will call them again tomorrow to ask about it. I removed my card from their online portal about 3 months ago, so though it's not viewable it's still in their database and being utilized recurrently.

 Instead of apologizing to the person who posted this and obviously had a bad experience, they respond in this manner. I had a similar experience and was lied to about being able to receive discounted calls through their service to my loved ones who's in prison... LIE!! Not only that, but I'm also having issues cancelling this service. So, they continue billing me each month for $19.99. Today, I saw an additional charge of $2.99 on my bank statement. STAY AWAY FROM THEM! LET THE COMPANY'S RESPONSE DEMONSTRATE HOW THEY TREAT PEOPLE.

This is a complete misrepresentation of Pigeonly and how we operate. Customer satisfaction is our # 1 priority which is why we are the only company in the inmate services space that offers a free trial and money back guarantee. During our 5 years of business with customers in over 88 countries, there has never been a case where Pigeonly has ignored or did not grant a request for a refund. Every employee at Pigeonly takes our mission of connecting families very seriously. This is why all our managers and customer support heroes go through extensive training on how to best support our subscribers through what could be considered the most difficult time in their lives.