Report: #1381557

Complaint Review: playster - Internet

  • Submitted:
  • Updated:
  • Reported By: Sandy — Greenwich Connecticut USA
  • playster Internet USA

playster continued charging credit card despite acknowledgement of cancellation New York, NY Internet

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Playster offered free access to an ebook during a 30 day trial period starting August 9, 2016. The promised ebook was not actually available from Playster and I informed them immediately. On 8/26/16 I canceled my subscription which was finally acknowledged via email by a customer service representative. I checked subscription status again 8/26/16 and made a second request to cancel which was again confirmed by customer service agent, Sophie. On June 5th, 2017, my wife informed me that playster was still charging our card for a subscription. After contacting playster, they agreed to credit us for the last 6 months (24.95/ month) but not the first 4 months as it was not possible within their accounting system to do so.  Shortly thereafter, I sent the CEO, Phil Keezer a letter via certified mail including hard copies of my past email correspondence requesting a full refund from 8/9/16. I have not yet heard back. I also contacted him via his linkedin page.

Sandy, Greenwich, CT

This report was posted on Ripoff Report on 06/27/2017 05:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/playster/internet/playster-continued-charging-credit-card-despite-acknowledgement-of-cancellation-new-york-1381557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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