PNC Bank PNC bank savings accounts not safe because of this branch Indianapolis Indiana

Late afternoon of Mon., Sept. 23, PNC replaced our $6500. Today my husband withdrew the money and closed the account...but not without hassle. At first, the local PNC branch he normally goes to said that he couldn't withdraw the funds because "fraudulent charges had been made on the account." Obviously he wasn't having any of that, so the bank workers called PNC corporate and got the green light to withdraw the money. But they refused to give him the money in cash. They said they could only give him a certified check. So, he took the check and then walked to the teller window and demanded they cash it. They said he would have to pay a fee because he had closed his account. He replied that he still had a checking account open with them and demanded they cash the check without charging a fee. They finally complied. What a nightmare. Worst bank ever.

Update: Morning Fri., Sept. 20

I was so ticked off by PNC dragging their feet, I went onto their Facebook page and commented about the situation and provided a link to one of the consumer complaint websites where I had described everything in detail. It is not clear what worked: the Facebook comment, the daily messages sent through the secure PNC online banking system, the appearance of this story on the Consumer Affairs website yesterday, or my husband's voicemail to Adrianne, but something rattled someone high up within the company yesterday afternoon because Charles Shearer from the Pittsburgh corporate office called my husband and gave him all the contact information for their investigator. Mr. Shearer apologized profusely and assured my husband that our money would be returned 3 - 5 days from the time we speak with the investigator (likely to make sure my husband and I are not being fraudulent.) So, we are going to fax a copy of the police report to her this morning.

Hopefully this will be resolved soon. I can't help but wonder, though, how this would have turned out if the victim had been an elderly man or woman who was not as technologically savvy and tenacious as we are.

Update: Afternoon of Thurs., Sept. 19

Today my husband again called the PNC bank on Michigan Rd. where the theft took place. Manager Kendra Irving answered the phone. "Oh, it's you," she said when she realized who was calling. My husband asked Ms. Irving for any and all information regarding the fraudulent identification used in the Aug 29 transaction at her bank. She said, with a bad attitude, that she already gave the information to the corporate rep in charge of the case. The she said she would have to look the info up again and get back with him.

I then filed a police report with my local police department. The officer will be sending it to the fraud department who will likely forward the information to the Indianapolis police.

I can't help but feel like the branch manager is stonewalling and covering up for either a completely incompetent teller or a criminal one.

Currently working with a competent PNC corporate employee named Adrianne since Latasha Wlburn, the rep previously assigned to the case, left voicemail only once on my husband's cellphone last week but has otherwise been unreachable.

 Apparently the Michigan Rd. branch is sticking to the story that my husband was the one who made the withdrawal. According to the new rep, the Michigan Rd. branch never filed an incident report despite numerous phone calls from my husband about the theft. So Adrianne has now filed a report today, and she has requested the images from the security camera. She is having the pictures faxed and mailed to us.

 We have requested additional information such as whether or not the birthday on the fraudulent ID was correct and whether or not the teller asked for a second form of ID. Any time we have tried to make a large cash withdrawal from our local PNC branches, they have always asked for at least two forms of identification.