Complaint Review: Portforward.com - Internet
- Portforward.com Internet United States of America
- Phone:
- Web: portforward.com
- Category: Computer Software
Portforward.com Useless Software - Buyer Beware Internet
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I purchased PC Config for $29.95 to assist in forwarding a port. When the software didn't work, I contacted their Customer Support. Their assistance was absolutely useless. The recommendations, suggestions and guidance provided were easily obtainable in the "free" portion of their website and on countless other message boards and websites and, if they had worked, I would not have paid $29.95 for the program.
It was evident from the messages I received that the support person did not know to resolve my specific problem and, in fact, there was no real effort to resolve the problem. They refused to issue a refund and I filed a chargeback with my credit card company. But because they require a letter from an "expert" confirming the program did not work, I let it go. I wasn't about to throw another $30 or $40 away to retrieve $30.00.
I am not a computer novice and usually can find resolutions to problems from other users on various message boards but when I could not find a solution to my problem, I turned to a company I thought was reputable. Stay away!!!
This report was posted on Ripoff Report on 02/05/2012 10:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/portforwardcom/internet/portforwardcom-useless-software-buyer-beware-internet-834229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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