Poshmark Refuse to give me a refund Redwood City CA

Poshmark Refuses to give me my money back on a pair of boots I ordered that were not as listed on their site. They claim because I marked the item as received that I can not request a refund even thought there web site does not clarify this and they prompted for hours to let the seller know I had received the package!!!!

Their return policy simply states I have three days after I "receive the item” to request a refund... even though when I received the boot they were listed as new I got them and they literally started falling apart as soon as I put them on. I contacted Ariat who manufactures these boots and they confirmed they are authentic but they are over 11 years old!

How do you sell a pair of leather boots as new when they are 11 years old? This is false advertising do not use this app they are using unethical business practices and ripping people off! I also ordered another pair of boots from this site before I had received these I asked for them to cancel the order they refused even though they had not even been shipped yet 7 days after I placed the order which their policy states you can request a cancellation if it’s not shipped within 7 days they told me well we give our seller until the 8th day...

then I got the boots and they were a size 10 when they were listed a size 11 and Poshmark sent me a return label and gave me one day to ship it back to the seller or the label would expire! Fraud fraud fraud!!! Terrible company!