Prescription hope No medication

Prescription hope They offer to provide medication for a monthly fee of $50.00. They charge first month right away. Than they sent paperwork requesting proof of income and doctors information. After that they allegedly send request of prescription to physician for approval. My process started mid of Dec 2019. My doctor sent the prescription on Jan 2nd for first time.

A week later PH said they haven't received. I contacted my doctor's office and than they sent by mail. Two weeks later PH said again they haven't received. By than they already charged me Jan 2020 fee which Ingot upset and made them refund. So I ask for supervisor who said she was going to send again to the doctor (was a Friday) than on Monday she was going to call the doctor office and call me.

Well another two weeks pass, when I callef back they again said no paper received from the doctor. At this point I ask cancelation of my"membership". Jowever they won't refund my initial fee for a service not provided.