Complaint Review: Prescription Hope - Stuart FL
Prescription Hope, Inc. Prescription Hope Warning Stuart FL
*UPDATE Employee ..inside information: Prescription Hope Executive leaves rambling, incoherent and threatening voicemail.
*UPDATE EX-employee responds: Prescription Hope is a Criminal Enterprise who steal your money
Consumers should be aware that this is a subscription service and you may be charged immediately and monthly whether you receive any goods OR NOT. Also be aware that the drug manufacturers have programs to provide FREE medications IF you contact them DIRECTLY. Prescription Hope is just acting as a middleman so you do not have to contact the manufacturers (MFG) directly.
Many MFG will require documentation or a Medicaid denial before medications can be shipped. Some states, like FL, do not have expanded Medicaid programs so you may not even qualify to apply for Medicaid. This means you will be unable to provide the required Medicaid denial letter and Prescription Hope will continue billing you monthly without you receiving anything. I called 3 times to cancel but they have some stall tactics that they will use.
I was aware I could go to the MFG directly but fresh out of the hospital, off of work, and not feeling the greatest, I thought $50 per month to get a $400 medication without the hassle of the monthly paperwork seemed like a good idea. I encountered a number of problems with Presciption Hope. First, I was told that they could send me a THREE MONTHS supply without the Medicaid denial so I would have 3 months to obtain it. They also said that meds would not arrive for at least 30 days.
After 40 days, and two charges of $50, still no meds. I called and now they said that I would ONLY get 30 DAYS supply, but though some error was not sent and they would do it immediately. Another month, and another $50 and still no meds, so I called and found out nothing was sent yet, even though the last person said it was being requested immediately. After pushing for an answer, they said that the Dr had not gotten back to them with his medical license number. She confirmed that was all that was needed. I pointed out that information IS available online and I could look it up right now. She said she knew that and didn't know why it wasn't done, so she looked it up in about a minute while I waited.
A month later, another $50, I finally received one month supply of medication and called to cancel as I was still unable to obtain a Medicaid denial. They said that they could not cancel if I had medications (total BS), but rather than argue with them I waited 30 days to call back and cancel again. This time they told me that they could not cancel because it was 3 days before the charge and they needed more notice.
At this point Presciption Hope had charged me $250 and I had spent an additional $1500 on medication that I could have gotten free from the MFG; nearly $2000 out of pocket. I called MFG directly to set it up. MFG confirmed that FL was a non-expanded Medicaid state and I was not eligible to apply. I recieved a 3 months supply of the meds from MFG a couple weeks later. She said it is good for a YEAR before I have to reapply, I just have to call every 3 months to renew my shipment.
I called and cancelled Prescription Hope for a third time, with about an hour wait on the phone. Hopefully it takes this time and I don't get charged another month. I would RECOMMEND that anyone thinking to use this service to JUST use it to see if you can get your med. This company is just working with MFGs that have an indigent drug program, so if your med is in their list, just call the MFG directly. In my experience, it will save you time and money to do it yourself.
This report was posted on Ripoff Report on 01/02/2019 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/prescription-hope/stuart-fl-34994/prescription-hope-inc-prescription-hope-warning-stuart-fl-1470638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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