Prestige Financial Auto Payment Made after Payoff of Loan Salt Lake City Utah

We bought a new car and our old car financed through Prestige was paid off. A few days after buying the car, I checked my Prestige account which was locked. I was confident that the account was closed and that they would not withdraw a payment. One week later they did just that. My husband called them and was treated like garbage. He was told that they would issue a check 30 days after the payment was taken and then the man hung up on my husband. I called and was told that this was their policy and that I should have stopped the auto pay. Not an apology, but blaming me for the issue. So instead of having over $400 in my account collecting interest, they have it in their account collecting interest. How convenient!

So their policy is to take money from a closed account, blame the customer, hang up on you and then wait 30 days to send them a check for their mistake. This is the type of company you are dealing with, please avoid them at all cost.