Priceline Moving and Storage Failed to Perform Moving Services as outlined in a Binding Moving Quote atlanta Georgia

I  used the Internet and was contacted by several companies and then began negotiations with ‘Priceline Moving & Storage’, Atlanta, GA - US DOT 2632688 & MC916414 - 855-405-6336. The Sales Rep was Josh Richardson .

Durg the negotiations, requiring an extensive telephone conversations across what was to be moved, I advised Josh the items were in a storage unit 10x25x10 in Hardeeville, SC  and came out of a two bedroom, 2 bath house of approximately 1700 square feet.  We had multiple telephone calls & text messages which began on Jan 10, 2017 and were finalized on January 12, 2017 under Job No. P792114 for a moving estimate of $2,505.17.  The pickup at the storage unit was scheduled for Friday, January 20, 2017 with a backup date of Saturday January 21, 2017.

Before the finalization of the negotiations, I was initially not able to open the move quote document which had been forwarded to my email, Josh stated “... not to worry about it… the driver will do an itemized listing” and he would have me sign the necessary paperwork at the point of pickup..  However, with some amount of effort,  I eventually was finally able to open the document containing the quote. After looking it over, I immediately called Josh to let him know that the “Estimated Volume” was ‘incorrect’ and an item count of 90 items was not accurate. Again, Josh assured me “...that it was only an estimate and the driver would do the inventory and listing of items”; I needed to go ahead and make a payment to “lock-in” the move date.  Priceline sent over a link to make a 20% down payment which I completed the same day of Jan 12,2017 for $525.37 charged to my credit card.

As I currently live in Bradenton, FL, I traveled to Hardeeville, SC on Thursday, January 19th, to be in place for the movers on January 20th.  I received a call on Thursday afternoon, January 19th, from the Priceline Dispatcher - missed their initial call but returned their call and spoke with them at 3:45PM. In that call they stated that the pickup would be on Saturday, Jan 21 between 11:00am - 2:00PM, not the original Friday date I was given to “lock-in” the move..  

I finally heard from the Priceline driver about 5:30PM stating that he was about an hour away .. he called again at 6:30PM to say he was about 15 minutes away… & I headed to the storage unit to meet him at the gate.  The Priceline driver finally arrived at 7:00PM; he parked off the road and I drove him to my storage unit - he gave me a name of “Zane”. There had been date switches and multiple times given for furniture pickup over the previous several days..

After opening the unit and Zane taking a look inside the unit, he stated that it did not match the quote and I told him exactly what Josh Richardson had advised me that a complete inventory would be done upon the driver’s arrival and not to worry it would be straighten out at the point of pickup.  Whereupon, Zane stated he would have to call his supervisor.  I also saw that when looking at a 10x25x10 unit, Zane had written on his paper tablet 4000 cf - way off from the actual 2500 cf. Zane called his supervisor and let me know that the move cost would be $11,500 not the $2,500 I had been quoted.  I let him know that there was no way I was paying that… he then again called his supervisor and came back with an amount of $9,500 and I said NO.  He immediately gave a dollar amount of $7,500. I said NO and some more haggling ensued and then Zane gave me dollar amounts of $5000 and then $4000 which felt like to me “baiting”.  He then asked me for a number and I stated $3,000.  He called his supervisor again and came back with the lowest they would go was $7,500.  I re-stated the obvious, that $7,500 was way off the number I had been quoted; and then Zane let me know that Priceline would not do the move job and I drove him back to the tractor trailer and  left to return to the hotel. (I had previously paid $2000 to move the same  furniture up to SC from Safety Harbor, FL )

I am of the opinion and can only conclude that, Priceline never intended to perform on P792114 for $2,505.17, and that upon the driver’s arrival, that Priceline would, and in fact did, estimate the move quote at $11,500.  The customer is then placed in the position of having to accept the re-quote.  At this point, one is so thoroughly exasperated after spending additional money and time waiting on Priceline to even show up;  I am sure most customers are willing to re-negotiate for a higher move cost.  Again, I am of the opinion and can only conclude that this was an intended deception from the beginning.and is a practice of Priceline to pressure and coerce a customer to extract more money for their move..