Complaint Review: priceline.com
priceline.com agoda They did not honor there best price guarantee Internet
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I booked two hotel rooms for three nights at the same time same hotel. The charge was 645.82 the rooms were booked thru priceline regular service not name your own price or express deals. The rooms were booked with one reservation.
A day before my trip I returned to price line to see if the price had changed. For the exact same two rooms same dates and same hotel the price dropped to 492.12 a difference of $153.70. I took a screen shot of the request so i have proof of the difference.
I called priceline to ask for an adjustment. They informed me that even through it was booked and paid for thru priceline it was done by there sister company Agoda. I had never heard of agoda before but priceline refused to help and said that I would have to seek relief thru agoda.
I called agoda and reported my issue, they said no problem but i would need to fill out a form. They would email a copy to me. I waited 45 minutes and never recieved a form. Called back and they said they would send it again. An hour went by and still no form. I called a third time and was on the phone for over 15 minutes. I would not get off untill i got the form. It finally came.
I filled out all the information required and included a screen shot of the new price. sent it in and got this response
After reviewing your claim, we found that we could not honour our Best Price Guarantee (BPG) due to:
- Please kindly resubmit your claim showing the total rate for 1 room only.
Agoda Customer Support
I bought two rooms thru priceline not one. You divided the reservation.
We are so sorry for the inconvenience caused as your booking divided into one room one booking ID which are 56686683 and 56686680. Hence we have put a clear remark at the booking.
Please resubmit the Best Price Guarantee form so that we can verify and proceed accordingly.
Thank you for choosing Agoda.com
Agoda Customer Support Team
The price quoted I gave you was in your site and the same site I booked at priceline.
This went back and forth for at least 4 more times. each time they rejected the claim.
Today i called priceline back up and they refused to help.
This report was posted on Ripoff Report on 11/05/2014 09:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pricelinecom/internet/pricelinecom-agoda-they-did-not-honor-there-best-price-guarantee-internet-1186950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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