Report: #1164458

Complaint Review:

  • Submitted: Wed, July 23, 2014
  • Updated: Wed, July 23, 2014
  • Reported By: Edwin — Trabuco Canyon California


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Been an enthiastic Priceline customer since the beginning 1998.  Love the bid for a room concept.  Win/Win.  The hotels get to fill their empty rooms and you get a great price.  Decided to go to Palm Springs last weekend so I bid for a room. To get the price I wanted I had to stay 30 minutes from Palm Springs. But once you've had your bid accepted you cannot cancel. They have already charged your card.  I wasn't thrilled but knew the rules so I figured I was ok even though I would easily spend as much in gas going back and forth as I saved on the room. Then I arrived at the hotel and was informed they had a mandatory "resort" fee of $28 per day which covered such things as wifi parking and a continental breakfast....all things I could have gotten at any Motel 6 for free.  I was stuck. I couldn't cancel the reservation and get my money back. My only choice was to pay the resort fees. When added to the price of the room, it was not as good a deal as I could have gotten booking a room actually in Palm Springs,  either with the hotels directly or through Exxxxxx or Txxxxxxxxxx or others.  

I tried to get Priceline to realize this policy was tantamount to opening your wallet and saying "take what you like" which no intelligent person would ever do.  As I expected they referred back to their disclosure that the hotel has the right to charge such fees.  My fault for not reading the details. Given I had been a customer 16 years I didn't think I needed to.  Fool me once, shame on you...Fool me twice...shame on me.........There won't be a second time.  You decide if you're ok with allowing them to put their hands in your wallet and take what they like.....for me, THAT'S NOT HAPPENING.

This report was posted on Ripoff Report on 07/23/2014 03:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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