Report: #1232538

Complaint Review:

  • Submitted: Sun, May 31, 2015
  • Updated: Sun, May 31, 2015
  • Reported By: rscaito — Manchester Missouri USA

    USA cancelled our hotel reservation without our permission or knowledge Nationwide

*Consumer Comment: What a conspiracy theory...

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We booked a pre-paid hotel reservation through for the Holiday Inn Express & Suites in Grandview, MO, which is a southern suburb of Kansas City. Upon our arrival at the hotel for check-in, we were informed that our reservation was cancelled because Priceline contacted the hotel at 3:30 that afternoon requesting the reservation be cancelled because it received notification from us that we had a family emergency and wished to cancel. This is completely false; we were aware that our reservation was non-refundable and at no point wished to cancel for a family emergency or otherwise. Upon contacting Priceline by phone from the hotel lobby, our questions as to why the reservation was cancelled without any contact from us were dodged by the representative. A follow-up e-mail to Priceline upon our return home from our vacation was also to no avail, as a "Mayank T." replied to it with "Your reservation at the Holiday Inn Express Hotel & Suites Kansas City-Grandview was not cancelled in our system. It was confirmed and good to use." This is probably because the hotel manager was able to reinstate our reservation and accommodate us in what was the last king bed room available. It still does not answer the question of why the reservation was cancelled without our permission or knowledge. I even confronted Priceline in my follow-up e-mail, suggesting that their employees are committing fraud by strategically cancelling customers' pre-paid reservations such as ours so as to cheat them out of their money already paid. I will take further action and hold Priceline accountable for their actions if I receive no response in the purported 5 business days as stated in the aforementioned e-mail. And needless to say, Priceline will never get our business again, and we have shared this horror story with our friends on Facebook so they are all aware of this deceptive business practice as well.

This report was posted on Ripoff Report on 05/31/2015 03:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

What a conspiracy theory...

AUTHOR: Robert - (USA)

With all seriousness and with all due respect, you are not that important for a multi-million dollar company to take this much interest in you.

Do you really think that Priceline employees have so much time in their hand that they are sitting in some back room throwing darts at a list of names and who ever is "lucky" enough to be selected they just randomly cancel the reservation?

Because if that was the case just to make a few more dollars..let's think about this logically.  They are a multi-million dollar company.  So what do you think your extra $60(or so) would be?  It would be about as important to them as you seeing a penny on the other side of a 6 lane expressway.  For this "scheme" to be worth while they would have to do this hundreds if not thousands of times...yet how may complaints do you hear like this?

Since you like consipiracy theories so are a few.

Priceline NEVER cancelled your reservation, it was the hotel because they were short on rooms and could get more for somoene who comes in off the street without a reservation than they got from you.  However, you got there before they could book it and didn't buy the story so they magically "reactivated" the reservation.

Perhaps one of your many "friends" knew enough information about your trip that they could call the hotel and pretend to be Priceline and cancell the reservation.

Perhaps it was a dozen other possibilities not even involving priceline, such as the hotel made a mistake and cancelled the wrong reservation.


But just one final question.  If the hotel was able to "reactivate" your reservation, meaning in the end you got the room without having to pay any extra.  Exactly what are you expecting priceline to answer and hold them accountable for?



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