Complaint Review: Priceline.com
Priceline.com cancelled our hotel reservation without our permission or knowledge Nationwide
*Consumer Comment: What a conspiracy theory...
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We booked a pre-paid hotel reservation through Priceline.com for the Holiday Inn Express & Suites in Grandview, MO, which is a southern suburb of Kansas City. Upon our arrival at the hotel for check-in, we were informed that our reservation was cancelled because Priceline contacted the hotel at 3:30 that afternoon requesting the reservation be cancelled because it received notification from us that we had a family emergency and wished to cancel. This is completely false; we were aware that our reservation was non-refundable and at no point wished to cancel for a family emergency or otherwise. Upon contacting Priceline by phone from the hotel lobby, our questions as to why the reservation was cancelled without any contact from us were dodged by the representative. A follow-up e-mail to Priceline upon our return home from our vacation was also to no avail, as a "Mayank T." replied to it with "Your reservation at the Holiday Inn Express Hotel & Suites Kansas City-Grandview was not cancelled in our system. It was confirmed and good to use." This is probably because the hotel manager was able to reinstate our reservation and accommodate us in what was the last king bed room available. It still does not answer the question of why the reservation was cancelled without our permission or knowledge. I even confronted Priceline in my follow-up e-mail, suggesting that their employees are committing fraud by strategically cancelling customers' pre-paid reservations such as ours so as to cheat them out of their money already paid. I will take further action and hold Priceline accountable for their actions if I receive no response in the purported 5 business days as stated in the aforementioned e-mail. And needless to say, Priceline will never get our business again, and we have shared this horror story with our friends on Facebook so they are all aware of this deceptive business practice as well.
This report was posted on Ripoff Report on 05/31/2015 03:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pricelinecom/nationwide/pricelinecom-cancelled-our-hotel-reservation-without-our-permission-or-knowledge-nationw-1232538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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