printerpix.com Unhelpful, not workable! Internet

I have now used Living Social and/or Groupon twice with Printerpix. The first was for a 7x10 metal print.  It was normally OUTRAGEOUSLY priced ($75 or something!).  It came eventually, and the picture was fine, but the metal was so thin, I had to frame it (which is not ideal for an 8x11 frame), but at east it should last and was inexpensive with the coupon. 

Next, I ordered a "magic mug" which I have made at other online companies fairly easily.  After spending HOURS trying to find a photo to fit the space they allotted (one out of hundreds did, but the people had to be far to the right of an otherwise background photo to show!), and I didn't want that one.  SO, I figured, I'll just use an upright (portrait) picture, and at least I'll see it when I face the front of the mug.  Well, no, it was off-placed, looking VERY odd.  When I wrote to complain, I got really bad answers 3 times from customer service. 

By now, getting frustrated, I told them I would only be happy if I got half my money back, as the site provided NO way to alter a normal photo to fit.  AND, half my money was only $4.50.  Did they oblige? NO.  They said I should have cropped and adjusted my photo on my own softeware to fit their size!  I even told them I would complain online if they did not refund my $4.50.  So here it is (you'll find no place on THEIR website to comment - only stellar testimonials from a few customers who probably didn't know any better).  Signed - unsatisfied, and will never use again - plus will discourage my friends to use this site!