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Report: #517795

Complaint Review: Pristine Health - Aurora Colorado

  • Submitted:
  • Updated:
  • Reported By: Lisa — Vista California United States of America
  • Author Not Confirmed What's this?
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  • Pristine Health 22100 E. 26th Ave. Bldg. 100 Aurora, Colorado United States of America

Pristine Health Health Smile pristine health and dazzle white are the same company. The will double charge you. My credit card company, Bank of America, informed me that they are aware of the fraud resulting from this company Aurora, Colorado

*UPDATE Employee: Hello

*Consumer Comment: LISA, E-MAIL YOUR RIPOFF REPORT TO.....

Show customers why they should trust your business over your competitors...

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Pristine health and dazzle white are the same company.  They entice you with a free product.  Then they proceed to double charge you for the product.

Two charges were on my credit card only a few days apart.  The number for health smile was answered and I was given a cancellation number for my product.  I was told that I could receive a refund upon returning the product.  They told me they were not aware of the second charge.

The number for pristine health was no longer in service.  I called my credit card company, Bank of America, to dispute this charge.  They supported me because they have received many calls regarding the same fraudulent charge on their credit cards.  They said I handled it the right way.

I will now see by returning the product if I receive my refund.  I am putting a tracking number on the product.

I hope this company will be charged for their dishonesty and theft

This report was posted on Ripoff Report on 10/31/2009 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pristine-health/aurora-colorado-80019/pristine-health-health-smile-pristine-health-and-dazzle-white-are-the-same-company-the-w-517795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Hello

AUTHOR: phyllis horne - (United States of America)

POSTED: Thursday, November 12, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#1 Consumer Comment

LISA, E-MAIL YOUR RIPOFF REPORT TO.....

AUTHOR: Karl - (U.S.A.)

POSTED: Saturday, October 31, 2009

Deborah Sherman at 9NEWS in Denver Colorado. Go to 9NEWS.COM and you can access their website. Maybe I'll drive up to that address and do some 'investigating' for you. I'll put on a pair of those glasses with a fake mustache so they don't recognize me. I'll get back to you soon. Keep us informed of what's going on, okey-dokey?


Try 'Googling' this- YOUTUBE CLOSE-UP SMILE TV COMMERCIAL FROM 1970's, and see if anything comes up. I'm going to try 'Googling' it now. If that TV commercial doesn't come up, then 'Google' this- YOUTUBE THE COOLEST THE BEST THE 60's TV BATMOBILE, and watch it on the web!

P.S. The song to that TV commercial went like this- "Come a little closer baby smile for me....I need a Close-Up smile from you, I need a Close-Up smile."


 
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