Private Internet Access PIA is refusing to give me a refund, even though their service is not working satisfactorily Greenville Village Colorado

I entered a 2-year contract (in August) with Private Internet Access (PIA) for VPN service (I am currently residing in Costa Rica). I thought the two-year term would result in a cost savings, and I didn't anticipate any problems with their service. They have a refund policy that is only good for the first 30 days. After that, no refund. Well, I didn't have any problems in the first 30 days. However, over time, more and more websites are blocking the PIA VPN, which means the service is not really working as advertised and I'm constantly trying to work around these limitations.

My wife uses a competitor, Express VPN, and she doesn't experience these issues. I have contacted PIA, and they are merely quoting their refund policy and saying I am not eligible for a refund. I just want my $189.95 (or pro-rated balance) back.