private internet access failed to refund money after service proved to be useless Internet

This service blocks many commonly used sites such as craigslist.I was not aware of this when I paid for one year of service. My father went in the hospital shortly after with complications from cancer so I didn't have a chance to try the service out for several days. By the time I found that I could not visit many of my usual sites when going through the VPN they refused to return any of my money. So I am stuck with 11 + months of useless service. I guess they need the money more than they need customer respect.