Complaint Review: Private Internet Access - Denver Colorado
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Private Internet Access Denver, Colorado USA
- Phone: (866) 389-6788
- Web: https://www.privateinternetaccess.c...
- Category: On-Line Business
Private Internet Access Just Plain Ignored Me, with NO SERVICE Denver Colorado
*Author of original report: An Update: Some Relief!
*UPDATE Employee: My Apologies...
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Because of the housing crisis on Long Island in New York, I am forced to continue to rent this illegal apartment. I receive my Internet access (wireless only, unfortunately) via my landlord's ISP, Optimum. Since it's completely wide open, no security at all, I was compelled to find a VPN company. I signed up with Private internet Access which seems to be located in Denver, CO but I believe to be a UK company. All seemed okay (probably because I didn't know enough to really check into it) until it came time to renew. They did not process my (automatically-renewing) card, kept saying (and still do!) I was "not protected", but of course they took my money, $39.95, anyway. I've opened a couple of tickets, sent emails, tried to call the (866) number on my bank statement (one can never get through) but have heard absolutely nothing. just now I logged in again but had the big red message at the top, Not Protected. Thinking of moving someplace where I can contract with the ISP directly :)
This report was posted on Ripoff Report on 07/12/2017 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/private-internet-access/denver-colorado/private-internet-access-just-plain-ignored-me-with-no-service-denver-colorado-1385035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
An Update: Some Relief!
AUTHOR: - ()
SUBMITTED: Tuesday, July 18, 2017
Hello Jayson, I'll address this to you (and anyone else interested!), thanks for your message shedding light on the situation. Having spent 17 years myself in the IT "trenches" and also understanding the dangers of operating without a VPN, it only made it more frustrating to need to deal with this issue. What was most distressing was to have my credit card charged without having any resolution to my open tickets, and of course the non-response. I understand a bit better if you folks moved, however I think things could've been managed a little better.
As it turns out there was another aspect that was annoying, but it seems to be being remedied now. I still run Windows 7 (along with legions of folks, it's still the most popular OS worldwide and many professionals find good reason to drag their feet upgrading to the newer Microsoft operating systems). I was told by one of your support techs flatly that Win7 was not supported. It says clearly on your website that it is.
Like many things the real answer is that it's a bit more nuanced, I can run the not-quite-newest client, or make some system changes and try to run the newest client. I don't want to get anyone in trouble so I won't quote ticket numbers here; suffice it to say your techs vary in skill a little.
Once I get through all of the steps/get things resolved regarding the current open ticket, I'll be sure to update this Ripoff Report. Right now I just wanted to acknowledge the good efforts of the support tech I'm working with, and your message to this site.
thank you
Kathleen, Huntington Station, NY
#1 UPDATE Employee
My Apologies...
AUTHOR: JaysonQ - (USA)
SUBMITTED: Thursday, July 13, 2017
Hi Kathy,
I apologise for the delay in responding to your tickets. We're currently facing a backlog of tickets due to unprecedented support requests. As such our response time has been much lower than normal.
In response to your feedback, I would like to assure you that we answer each ticket with our support working 24/7. Also as you correctly stated, we recently moved from Los Angeles to Denver (however we are an American company despite the London in our name).
If you're able to give me some ticket numbers, I will personally look into what has happened and respond accordingly.
Regards
Jayson Q.
Head of Customer Support
Related Reports
10:35 AM
07:23 PM
09:41 PM
09:40 PM
06:50 AM
10:43 AM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
