Prize Candle Candles broken and can't get an email to go through or on the website Internet

I have bought numerous candles from this company in the past and have had no issues. So I purchased 10 prize candles as Christmas gifts. Ond Dec. 13th I received a shipment notificaiton via email. I attempted to check the status of my order by logging onto the website however, the website was down. I tried multiple times over a few day period to get onto the website with no luck. I was able to click on the tracking link in the email to see they were scheduled to arrive on Dec. 20th which they did. 7 of the 10 candles shipped with no individual box (not typical) 5 of them were broken. There were shards of glass everywhere. The 5 that were not in broken containers the candles themselves were cracked which is not typical from my past experience. I sent an email and it came back undeliverable. I spent over $114 and after carefully getting the broken glass off the tops of the candles I did give the 5 as gifts but now I am left with 5 useless candles.