Prize Candle SCAM ALERT! WILL NOT CONTACT ME BACK Internet

 I placed an order on December 9, 2016 to Prize Candle. I purchased 4 candles and was offered a discount code (JOY) to get all four candles for $36. They're usually $25/pc. I placed my order cheerfully; excited for my Christmas gifts to coworkers and family. I received a confirmation email promptly. The email informed me a confirmation shipment email will be sent once the order is shipped. I didn't receive a shipment email until December 16th. Cutting it close for Christmas--- no one informed me I wouldn't receive my order in time! I tracked and tracked my order. I looked it up today (December 22nd) and was told the package was damaged and unable to be delivered. I'm a reasonable person; I understand accidents happen. I tried to get find a number to contact them and there's conveniently no working number to be found. All emails I've sent have returned to me. According to their Facebook there's other consumers having the same problem. The BBB is investigating them as of this week. I'm calling my bank as soon as they open tomorrow. What a disappointment.