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Report: #1055612

Complaint Review: PROGRESSIVE AUTO INSURANCE - Internet

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  • Reported By: Kay Reynolds — cherryville North Carolina
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  • PROGRESSIVE AUTO INSURANCE Internet USA

PROGRESSIVE AUTO INSURANCE Progressive wrongfully cancelling to get higher rate payments,while STILL taking money from my account!! Internet

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I am SOO Fed UP with Progressive!They cancelled for my policy for non-payment,yet continued to take payments out of my account via EFT and I have STILL have NO Insurance!I finally got the Payments stopped a week ago,but as of yet,no refund,no insurance&nothing but headache.I orginally set up a policy with them last July,as I was to be here for medical treatment out of state,and wanted to insure I had comprehensive coverage within the Guidlines set out by this state.Things went well until March/April 2013.I was sent a letter saying I was being dropped for non-payment,that I had not paid in the last two months,but I have The bank Statements  Online SHOWING I indeed did,and that they did it via EFT.I repeatedly called them,got the run-around,then got what amounted to a conversation with what sounded like a Loan Shark named "Rocky"(mysetriously after talking to him&getting his ext&number,I call back and he is"no longer with them"making the  FOURTH time that has happened since all this started.I also keep getting Memory-Holed into what'sknown as"the Loop",which they use with dis-satisfied callers to leave themon hold till they handg up&leave you no choice but to hang up&start all over again.I used to work in this Business,i KNOW what goes on.I have never LAPSED ON MY iNSURANCE,HAVE ALWAYS PAID ON TIME&carried Comp&Collision,have a clean driving record,never had an accident that was my Fault,the only one I've ever had was a hit &run on the Interstate 15 years ago&the guy never caught),hadno problems with this Policy till recently&yet I still get this crap?HOW could I have a Non payment,when it was set up for Auto-Draft,and had the funds to cover the payment??They offered to re-instate me for a substantial Increase in Premiums,even with a clean Driving record,becausenow,I had a Lapse.What the heck?

I never missed a Payment,and offered to send them via email my statements showing the payments going all the way back to the Beginning of My policy,but they said an Email wasn't valid because they HAVE to have it Faxed.I don't get Paper Statements from my bank,and then Rocky proceeded to tell me that a Copy of a Printed version from The Online Account Screen or a Screenshot of My paperless account showing the  payment wasn't proof enough even if I did fax it,(the bank for security Reasons won't let you send a full link to your accounts)so I had no choice but to either pay the higher premium,or lose the Insurance.I am Disbaled&live on a fixed Income.I explained that I wouldn't be able to afford the Premium,even if I did do something wrong,which I haven't.I most certainly couldn't get to a fax because I have no Insurance to drive to one,thanks to them cancelling me.I live in a VERY Rural Area,the grocery store is 30 miles away,and the closest convience store is 15.There is NO Bus service out here&The Medicaid transport only allows for Doctors visits(no regular transport is available here,and thanks to Local Corruption&a continued Prohibition stance,,taxi's are illegal,no I'm NOT kidding,I'm in The Rural South,they think taxi's lead to more drinking&sinning,as well as force folks at County meetings to pray to their particular brand of Christianity or leave,so really,what can you expect??) if I could even get on the waiting List for it,that is months long.I have NO Family or friends here,as I am also at the end of a country Dirt road in a state I don't know a Soul,but had NO choice to come to to save my life&get the surgery I needed,so I'm screwed for getting to a Fax machine(not that it would matter anyway),and now screwed because I can't afford any of the premiums that are being offered,not even for Basic Liability(which I NEVER have gotten because I know it pays SQUAT,I ALWAYS get full coverage,even though my car is 16 years old&fully paid for).

I am also NOT Un-educated as to what Constitutues Good Insurance Practice,Regulations or anything else,since I used to BE an Insurance adjuster (Licensed)for Auto&Home,and have worked my share of catastrophes for several different companies(all Scam Artists BTW in Pinstripe suits who hold us hostage with this crap&laugh all the way to the bank when they leave us High&dry),field claims,as well as being a Claims adjuster for the SIU Unit during Katrina.I KNOW what's going on here,and it STINKS to high heaven.I get some of the lowest rates because I have a clean record,with continuously being insured for almost 30 years.This is Dirty Pool by Progressive,since they can't seem to make enough Money on good Drivers,so they purposely cancel you illegally,then turn around and try to make you pay a rate that is TRIPLE,because you now have a Lapse in Insurance&when you try to prove otherwise,move the goalposts so it becomes impossible to prove&you get stuck paying these Mobsterswhatever they demand for'protection".I'm not asking for special treatment or leaving anything out here to win folks to my side,I'm simply asking that the Company do it's job according to The contract stipulations without resorting to Illegal Practice&extrortion,Lies&lost 'supervisors",nothing more,nothing less.

I've called&called and gotten NOWHERE,but I HAVE run into quite a few others just like myself,in the SAME situation.As it stands,I now  have no insurance,am trying to buy a policy from other companies,and am getting Exorbitant rates because Progressive illegally cancelled me.My car is the ONLY way I get to doctors&treatments over an hour away(the rent close to the teaching Hospital was  WAY more than I can afford,even in the "Ghetto"and their disabled housing I'd have to sell my car in order to qualify to even get on the waiting List,which is several YEARS out,so I had to wind up way out here  in order to afford it&still eat).Makes NO sense whatsoever,but that's how these grifters get rich.I've been inside the Insurance beast&I KNOW the awful,terrible things they do to people,just to make a buck.I've seen this scam before,it's nothing new,but still stinks.It's part of a quota Program that these theives do,in order to boost the Bottom &Profits,when they can't upsell you otherwise.I didn't carry the top Policy,but I DID carry VERY good coverage,more than most folks,but for Progressive,that wasn't enough.It's why I quit working for the Industry.They should NOT be allowed to get away with these things,yet NO ONE ever listens,or if they do,nothing gets done because these companies own EVERYTHING&have those in Power with the ability to do somethings Cahones in a vise.

In a cruel twist of irony,I got crushed in a hit and run 15 years ago(not my fault),the driver never found,and my Insurance company at the time refused to pay for my medical or my car,because they said I was "out of state"at the time.leaving me disabled,although I continued to work until I litertally fell apart&woke uppartially  Paralyzed in 2007 from lack of Surgery,with nowhere to go and no way to pay for things.They had a lawsuit filed against them for such practice(it took a so called"important"person getting screwed before they did anything though),promptly declared bankruptcy,folded&left us all stuck holding the bag.Now,once again,thanks to illegal Trade practice by an Insurance Company,I've got NO way to get to my medical treatments,no way to pay to get there,and once again,nothing being done about it.I'm NOT giving up though,and any advice would be great.I've tried calling several Lawyers,but so far,they say my case isn't worth the cost or time.Now what?Beware Progressive folks!Thanks.

This report was posted on Ripoff Report on 06/01/2013 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/progressive-auto-insurance/internet/progressive-auto-insurance-progressive-wrongfully-cancelling-to-get-higher-rate-payments-1055612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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