Progressive Direct Auto Insurance No Refund Tampa Florida

I have been waiting for my auto insurance refund in the amount of 29.00 due to cancellation of auto insurance policy.

I received a final statement for the amount described abo e, I contacted company, and they said refund was issued to me back in May 2014. I called my Bank of america Bank, and after carefull review of my checking account by bank rep., the bank never got my refund. If I request a bank statement, it will cost me 10.00.

I called progressive and said that they need a bank statement, but all I have is the bank conversation script printed online between me and the bank as proof of what they said during the conversation, but Progressive will not admit a transcript.

Unfortunately, checking account was canceled as well back in June 2014.

I have been trying to use the BBB.ORG web page, but something weird happens every time I try to submit the complain. I fee bbb.org does not want me to exercise my freedom of speech against this company.