Provida Life Sciences - 6 Week Body Makeover - Makeover America Ripoff Misrepresentation of money back guarantee Pacoima California

We had ordered the 6 week body makeover in June. Due to some unforseen complications we were unable to open the package for over 2 months. Once we opened the package we discovered that the program was not something that we wanted to pursue. I called customer service and was rudly told by operator "Frank" that he was unable to refund my purchase price. I asked to speak to his supervisor and was told that they would tell me the same think so it would be a waste of my time.

I persisted in wanting to speak to a supervisor. I was connected ( after a 10 min wait) to a supervisor by the name of "Tim" who requested all of the information that I had previously given to "Frank". After I had explained the situation to him he said that the policy was very clear. I stated that they were not clear in explaining that you only have six weeks from the date of reciept. He said that he was unable to authorize a refund. I told him that I was going to cancel it with my credit card company and he stated that he would note that in my account. I feel that they need to make it very clear that the six weeks start from the date of reciept of the package. GOD FORBID anyone have any unfortunate events!!

Leona
San Diego, California
U.S.A.