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Report: #1456253

Complaint Review: Provo Craft - Utah

  • Submitted:
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  • Reported By: MICHAEL — CARSON CITY NV United States
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  • Provo Craft Utah United States

Provo Craft Cricut Removed Internet software rendering my product unusable. Utah

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I purchased a Cricut Mini, but I got a message saying “Service Error” making the product unusable. Apparently, Cricut has shut down the Craft Room Software Portal, preventing the Cricut Mini to function. This was done without notifying me. Many other users are unhappy with this. In looking for an alternative software provider, I found that the companies "Make The Cut" (MTC) and "Sure Cuts A Lot" (SCAL) offered software for the Cricut Mini. Unfortunately, Provo Craft sued, and won lawsuits against these manufactures. The result is that I now own an expensive doorstop. With the shutdown of Craft Room, I have lost a number of custom designs which were stored online. This represents a significant loss of my intellectual property.  I have since purchased a replacement product from a different manufacturer.  This new product comes with software that I now own and I cannot be 'shut down' again.  I've also reported a complaint with the BBB.

This report was posted on Ripoff Report on 08/12/2018 03:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/provo-craft/utah/provo-craft-cricut-removed-internet-software-rendering-my-product-unusable-utah-1456253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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