Public Moving Services Took my furniture hostage Charlotte North Carolina

I got a new job in Dallas and decided to move from Virginia. I talked to Alex from the sales team and he seemed very helpful. I was to start my job on 31st July and wanted to settle into my new house before that. I have a travelling job and so wanted to make sure my furniture in delivered well before 31st July. Alex was very helpful and recommended that for July 26th delivery, I should send the goods well in advance so I moved up my pickup date to 18th July. I took multiple confirmations from Alex that my furniture would reach before 26th. There was some confusion in the quotation about charges for packing material and so I inquired about that with Alex. After getting assurance that I would not be charged extra for packing material, I gave an advance payment and closed the deal. I also got a good deal from them for moving my car and made advance payment for that as well. 

Fast forward to pickup day. The team shows up and demands extra money for packing material. Upon protest I get the response that they do not care what my discussion was with sales team and they go by their procedure. The front man of the pickup team was a reasonable guy and we agreed that we should talk to the sales team to clarify any miscommunication. The sales team does not pick up my calls and does not reply to voice mails. After waiting for some time, I gave up and decided to pay the extra fees. The team was very efficient and packed my house under 90 mins. 

For car pickup, the driver does not show up. I wait for a few days calling the company daily. 5 days after the pickup day I get a call that driver is arriving for pickup. I had left Virginia by then to be present for furniture delivery in Dallas. My wife who was still in town was supposed to manage the car pickup. The driver who is 5 days late was impatient enough to tell my wife that she needs to give the car immediately and he can not wait till lunch time. She had to leave the meeting in the office to give the car. 

Though painful, I was relieved that pickup is complete. Now that they have my car, they email me an updated quote increasing the price. This was not discussed even at the time of pickup. Next day they send another quote increasing the price again. The driver with car arrived in Dallas (8 days after original delivery date) and told me he does not know about the original quote and would not deliver the car unless I pay full updated price in cash. He was equally impatient this time. I valued my car more than I valued few hundred extra bucks, so decided to give in to the hostage situation and pay up.

About the furniture, 18 days (August 13th) after the promised delivery date, I am still waiting for my furniture. I have been living in an empty house and calling the office daily. The only response I received so far is "We have not scheduled the delivery yet and would let you know when we do"

I could never talk to Alex after the advance payment. I am buying new furniture now since I have lost all hope. Though I do not expect the service to change drastically now, to be fair, I will update the review based on what happens next.