Publix Ripped off by this company Oviedo Florida

Went into the Riverside Landings Publix Oviedo FL.  Have gone into this location at least once a day.  I am disabled and bring my Service Dog in.  At this time, this was not someone I had seen before at this location, the alleged bakery manager was in the bakery.  This person refused to give my Service Dog and then me, because she 'knew' I would give it to my Service Dog the cookie.  This person stated 'they' did not give cookies to adults or animals.  I had my Servce Dog with me.  Upon her refusal, I said I would go to the store manager and her statement was to 'go right ahead'.  I went to customer service and thought I was speaking someone in management.  I let this person know of what happened.  They were on their way to see what happened.  I waited over 15 minutes and decided to leave to finish my shopping.  The 'manager' finally caught up with me and my Service Dog.  I was informed by the 'management' personnel, the bakery manager stated my Service Dog went behind the counter, violating Health Laws.  My Service Dog has never gone behind any counter in any store, least of all Publix.  I also went to the deli and ordered an 8-piece of chicken.  When I waited over 20-minutes for the chicken, I received a 4-piece dark chicken basket.  When I complained to Publix, it took them over 36-hours to respond to me.  I am now out my money.  What a rip-off this has been.  This store needs to close or at least get better management in this location.