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Report: #889512

Complaint Review: Pure Health Naturally - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: mayknmusic — Hendersonville Tennessee United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Pure Health Naturally Internet United States of America

Pure Health Naturally Took my money and will not respond to emails or phone calls. Lists wrong number online! Internet, Internet

*UPDATE Employee: Tracking/Our Phone Number

*Author of original report: FALSE

*UPDATE Employee: Hurray! Your Product is on the Way!

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I ordered two bottles of Raspberry Ketones from this company on May 15th.  To date, I have not received my order, nor have my attempts to contact anyone at this company been successful!  I've emailed them, contacted them on Facebook, Twitter and attempted to call their 'fake' phone number.  I even found another phone number online affiliated with them, but when I called, it was a lady's cell phone who said she's gotten over 200 calls from upset customers and directed me to the website. Poor lady!  I'm absolutely fed up.  All I'm asking for is a response, but at this point, I doubt I'll even get my money back!!!  Going to also report them to the BBB as others have.  Do not order from this company.

This report was posted on Ripoff Report on 05/28/2012 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-health-naturally/internet/pure-health-naturally-took-my-money-and-will-not-respond-to-emails-or-phone-calls-lists-889512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

Tracking/Our Phone Number

AUTHOR: Pure Health - (USA)

POSTED: Wednesday, May 30, 2012

Hi! We need some type of identification to determine where your order is - confirmation number or otherwise.  Our phone number is functioning, just call us at 888-323-9355, we are receiving a high volume of calls, but if you're patient you will get through.  All orders from May 15 have shipped unless we have any issues with payment or address, in which case we are contacting those customers directly.  Sorry again for the inconvenience, thank you for your patience.

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#2 Author of original report

FALSE

AUTHOR: mayknmusic - (United States of America)

POSTED: Tuesday, May 29, 2012

Dear Pure Health,

  1. In the above rebuttal, you state that my order has shipped!  However, I would like the tracking number and a date of expected arrival.  I would also like to know why your phone number is not working and where I can get a legitimate phone number to contact you, one that works preferrably.  Also, the phone number I mentioned before that I found on the internet has since been removed.  I am guessing you already took care of that?  I truly hope you are a legitimate company and not scamming people out of their money.  Time will tell.  But I can assure you, I will never do business with your company again.
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#1 UPDATE Employee

Hurray! Your Product is on the Way!

AUTHOR: Ashley Allemand - (United States of America)

POSTED: Tuesday, May 29, 2012

Hello! We are sorry that we have been unable to connect with you to update you on the status of your order, we have been experiencing a very, very high volume of calls and emails and we're doing our best to answer every one of our customers as quickly as possible. Please know that if you ordered product on May 15, your order most certainly has already shipped!  We are rapidly catching up on all of our orders and we should be able to meet our usual 48 hour turnaround time by the end of the week!  We truly appreciate your patience and understanding and we want you to know that we sincerely apologize for the delay.  Our customers and their opinions are very important to us.  Also, if you would like to point out where the woman's phone number is incorrectly listed on our site or in affiliation to us so we can remove it promptly, please let us know!

Sincerely,
Pure Health

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