PURITY MEDICAL PRODUCTS SCAM ARTIST, HARASSMENT, BOLD, SNEEKY, RELENTLESS, DEVIOUS, FRAUD, PLACENTIA California

My comment is a rebuttal to Barbara the "Customer Service Director".  Today I received a phone call in Indiana.

A Purity rep asked if she could speak with the person responsible for ordering medical supplies.  She then stated that she wanted me to know "there was a back order on the gloves we normally purchase until July and she had some leftover.  How many cases can she put us down for?"  I told her "We don't order from you but nice try". 

I then got online and looked up Purity Medical Supply and came across this and other articles stating the same complaint.

I called Purity @ there "800" number in California and spoke to the supervisor of the Sales Dept.  I told him of the above and informed him we would not accept being called ever in the future and to not bother us again with their scam without expecting consequences.

Barbara can try and defend them all she wants, but this was a ''classic'' phone scam and this is 8 years after the original report.

As with any company in today's market we regularly seek out new customers. Some companies prefer mass bulk mail or mass email. We prefer the personal touch of a phone call. Our practices are not sneaky, devious, or fraudulent. We identify ourselves immediately upon the initial contact and we have never claimed a global shortage in any product that we sell. Most of our vendors have been with us for many years and supplying us on a regular basis has never been an issue.

We do not call our customers 3-5 times a day. Simply put, we don't begin to have this kind of manpower, nor would it achieve any type of goal for the customer or our company. We do however contact the customer two times per order after the initial contact. First, as a quality assurance step we confirm the description, quantity, pricing of the order that was placed. Finally, we call to verify the ship date and the receipt of the invoice.

We do offer volume pricing for customers who order six or more cases of exam gloves. We can ship them all at once or over a period of time whichever is most convenient for the customer. We are happy to substitute product for a customer. It would appear from your letter that we did substitute a case of product for you. Please contact us and we will be happy to work out any issues.

Barbara Mitchell
Director of Customer Services
Phone 800-545-7634
Email: service@puritymedicalproducts.com