Quality Auto Parts Quality Auto Parts, IllinoisQuality Auto Parts, Chicago auto parts 3420 North Elston Avenue suite 1, Chicago Illinois

Quality Auto Parts of Illinois promised me an engine that had less than 60.000 miles for $800.  Since they told me it would be $750 for one with 100,000 I agreed to the more expensive engine.  I was told it would ship when my credit card got charged.  And since I chose the higher priced engine, they would waive the $150 shipping/residence delivery cost.  AFTER they charged my cards $803.99, I got a call saying they could not and would not guarantee that the engine they would send me would be less than 100,000 because though they have the papers on each engine as they come out of the cars, they will "send me the best one available".  I argued but to no avail.  I asked over and over again what I had paid extra to receive, and was given a line of garbage, that it would be just a little better than the A rated, maybe a little less rust or something.  They told me it would be shipped soon.  I was told it was UPS, when I asked for a tracking number, I got the run-around.  Finally they said there was a delay on the shippers end. I got a number but the shipper had no record of it being shipped.  I was given a new and different shipper name with the same tracking number and they had no record of it.  I was once again given the original shipper with the same tracking number and this time it worked.  I was told it would be there by a certain date.  It wasn't.  I called and was told there was another delay.  It would definitely be there by September 10th and I could count on it.  By the 12th it still wasn't there.  I called UPS and they had it there and were expecting me to pick it up, I guess, as they said it had arrived on the 10th and they had meant to put it on the truck and it would get on a truck sometime soon.  I argued with them and got them to deliver it that day as the streets were scheduled to be torn up over the next weeks and needed it to happen that day. 

When it arrived I noticed it was very rusty through the bag it was in.  The bill that came with it said, 1 unit with the following: engine, ltl fuel adjustment, residence delivery charge.  So I was charged a delivery fee.  "Lucas" said they paid it, but it shows they paid it out of my payment to them.  When my mechanic was able to get to it, he explained that the wiring harness main wires to the computer had been cut close and he would have to splice the wires which was going to add about 2+ hours to his labor ($150-$175) time.  It would also mean the wires from my harness would have to be used.  When I called Quality Auto Parts to tell them about it and reminded them that they said, in writing, they would pay return shipping for a defective part, supervisor "Lucas" said that the wires had to be cut short, as they always have a charge running through them and could start a fire if they are not (basically ripped up) short.  No shipping company would ship the engine in "that condition".  He, as a gesture of goodwill, would be willing to pay half ($75) of the extra labor time - as he only made $39 on this engine; after I paid the mechanic and submitted the bill.  I told him that I had only wanted this engine as I was promised low mileage; that I had access to a "non-scary" engine (with the wires) for $600; which had a better warranty, but because it was 100,000 miles I got this one, which indeed by looks of it, has 100,000 miles or more on it, and therefore not what I was promised.  He was not willing to do any more than what he offered.  I know this engine is  worth maybe $600 MAX. and that it was a total RipOff to deal with this company.  I promise that if you deal with this company, you will get ripped off.  I tried very hard to protect myself from that once I found RipOff reports' other comments about them, but I'm still getting ripped off by them.