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Report: #1435546

Complaint Review: Quality Used Engines - Leawood Kansas

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  • Reported By: Gordon — Farmers Branch Texas United States
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  • Quality Used Engines 4745 W. 136th St. Leawood, Kansas United States

Quality Used Engines They sold me a used engine, shipped three bad ones and refused to refund the cost to make the third one usable. Leawood Kansas

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I ordered a replacement engine for my 2000 Chrysler minivan. 

The first engine they shipped had a broken block ear (where the transmission bolts on).  We called, and they promised to ship a replacement engine. 

When the second engine arrived, it had water and corrosion in the cylinders.  We called, and they shipped a third replacement engine. 

This one had problems too, and the garage charged me an additional $500-600 to get it to where it could be used. 

We filed the additional cost with QUE as a warranty claim, which they said they would review and pay.  But they've never paid the claim, and now whenever I call they just take a voicemail message and then never return the call. 

Originally I ordered from them in part because of what seemed like a very good warranty, but at this point I have near-zero faith in them ever making good on any other warranty issues that might arise in the future, either.   :-((((((  I'm very disappointed with their shoddy customer service.

This report was posted on Ripoff Report on 03/22/2018 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-used-engines/leawood-kansas-66224/quality-used-engines-they-sold-me-a-used-engine-shipped-three-bad-ones-and-refused-to-re-1435546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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