Report: #1384075

Complaint Review: Quicken Loans

  • Submitted: Sat, July 08, 2017
  • Updated: Sat, July 08, 2017
  • Reported By: GladysM1962 — Colorado USA
  • Quicken Loans


Quicken Loans The other reviews are true...Stay Away!! Nationwide

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I don't usually write reviews, but i wanted to warn everyone about Quicken Loans. I put in some information online for mortgage rates and was contacted immediately by Quicken Loans. They were persistent and slick talking. They said I only qualified for an FHA loan, with no explanation. After some reluctance, I gave them my credit card number to order an appraisal (We really needed this refinance to pay off some debts and lower our payments). A day or so later, I received some loan documents via e-mail and realized both the interest rate and fees were much higher than previously stated. Then I started reading reviews about them, and found out this is an on-going theme with Quicken. I immediately called them and asked them to cancel the appraisal, and to give me a refund. At first, they told me that the amount i had paid was a non refundable deposit and they could not give my money back. I told them that was not acceptable. My husband and I are retired and on a fixed income, so we really needed that money back. Around that time, I was contacted by another lender, who also explained to me that he has had a lot of customers that had similar experiences with Quicken, and told me what I needed to do to get my money back (talk to a manager and threaten to file complaints as a last resort). After 3-4 weeks, I finally got my appraisal money back. Luckily for me, my new lender paid for my appraisal themselves and their loan was ready to close without having to wait for Quicken's refund. The new lender explained everything to me, answered any questions I had, and was very patient and knowledgeable. I ended up with loan at a great interest rate, paying off all of the debts I needed, very low closing costs, and a low monthly payment.

My advice: Stay away from Quicken Loans, there are much better lenders out there.

In case anyone wants to know, the lender I refinanced with was First Integrity in Orange County, CA and my loan officer was Sam Pabuwal. Contact information is 949-200-7018 and


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