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Report: #369709

Complaint Review: Qwest - Internet

  • Submitted:
  • Updated:
  • Reported By: Hampton Iowa
  • Author Confirmed What's this?
  • Why?
  • Qwest www.qwest.com Internet U.S.A.

Qwest Cancelled a circuit order before installation and a 30 day contract "grace period". Qwest claims I will still owe $660 for a tariff charge Internet

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Our company contacted Qwest to have a circuit installed for our Internet Provider Services we provide. Signed a contract that gave a 30 day "grace period". Cancelled order within 15 days of contract signing before date and installation of circuit was to take place and Qwest tells me I will still owe $660 for a "tariff" charge. Why should I have to pay for something that wasn't even installed yet? All I had been given was a "speculative" date that they were shooting for the installation to take place (which was another week away from the date I initially cancelled the order)? When I refused to pay for a service that wasn't even installed yet, they then claimed they will assess the $660 tariff charge to our business phone bill. I pay Qwest dearly each month for several business lines we currently have at our location and have paid dearly in the past to them for their services. I am currently looking into other options (such as going with a wireless phone carrier) to completely get away from them for our business phone needs.

Ia_connect
Hampton, Iowa
U.S.A.

This report was posted on Ripoff Report on 09/04/2008 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/qwest/internet/qwest-cancelled-a-circuit-order-before-installation-and-a-30-day-contract-grace-period-369709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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