Ramada Plaza Resorts Udate on elderly lady Ft. Lauderdale Florida

In the spirit of fairness I feel obligated to report that 80% has indeed been refunded. At this time while relieved that my grandmother's entire account has not been wiped out two weeks before Christmas, I am still appalled at the way we have been treated by this company.

I am not angry that they called her, and am willing to give the benefit of the doubt that perhaps they did not know she was confused at the time. (However, anyone who has more than a five minute conversation with my grandmother knows she is very confused.)

I am angry at the fact that when the situation was explained to the customer services reps, they were rude, confronatational and blamed us for the situation. We should not have had to go to such extremes to get (not even all of) her money back. A legitimate company should not have to fight to keep the money of people who genuinely do not want their product.

In the spirit of fairness I feel obligated to report that 80% has indeed been refunded. At this time while relieved that my grandmother's entire account has not been wiped out two weeks before Christmas, I am still appalled at the way we have been treated by this company.

I am not angry that they called her, and am willing to give the benefit of the doubt that perhaps they did not know she was confused at the time. (However, anyone who has more than a five minute conversation with my grandmother knows she is very confused.)

I am angry at the fact that when the situation was explained to the customer services reps, they were rude, confronatational and blamed us for the situation. We should not have had to go to such extremes to get (not even all of) her money back. A legitimate company should not have to fight to keep the money of people who genuinely do not want their product.

In the spirit of fairness I feel obligated to report that 80% has indeed been refunded. At this time while relieved that my grandmother's entire account has not been wiped out two weeks before Christmas, I am still appalled at the way we have been treated by this company.

I am not angry that they called her, and am willing to give the benefit of the doubt that perhaps they did not know she was confused at the time. (However, anyone who has more than a five minute conversation with my grandmother knows she is very confused.)

I am angry at the fact that when the situation was explained to the customer services reps, they were rude, confronatational and blamed us for the situation. We should not have had to go to such extremes to get (not even all of) her money back. A legitimate company should not have to fight to keep the money of people who genuinely do not want their product.

In the spirit of fairness I feel obligated to report that 80% has indeed been refunded. At this time while relieved that my grandmother's entire account has not been wiped out two weeks before Christmas, I am still appalled at the way we have been treated by this company.

I am not angry that they called her, and am willing to give the benefit of the doubt that perhaps they did not know she was confused at the time. (However, anyone who has more than a five minute conversation with my grandmother knows she is very confused.)

I am angry at the fact that when the situation was explained to the customer services reps, they were rude, confronatational and blamed us for the situation. We should not have had to go to such extremes to get (not even all of) her money back. A legitimate company should not have to fight to keep the money of people who genuinely do not want their product.

These people are unbelievable. After assuring me on Saturday that they would refund 80%, the full amount was taken out of the account today. To make matters worse, they have changed the address associated with my grandmother's account so that when I call they tell me that I have the wrong address and are refusing to speak to me, or transfer me to a supervisor.

The woman I spoke to today also was the third person to inform me that in fact this whole thing is MY fault for not taking away the debit card earlier. I guess their attitude is that if someone can't make decisions the money is theirs for the taking. Very sad.

Maybe I do bear some responsibility for letting my grandmother maintain her last vestige of independence by being able to go shopping with the nursing home occassionally and not having to ask her family for money.

They will be happy to know that due to these people we have taken her debit card away, we have closed her checking account and she no longer has any independence left.

I'm still in shock at the treatment we have received. I am in fact very sad that a company who claims to be legitimate can treat people so horribly.