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Report: #1139653

Complaint Review: RBS WorldPay - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Scott — Mobile Alabama
  • RBS WorldPay Nationwide USA

RBS WorldPay RBS WorldPay - Unfair Termination Provisions - Deceptive Contract - Multiple Changes Made to Contract w/o my Knowledge Atlanta, Georgia Nationwide

*UPDATE Employee: WorldPay US, Inc.

*UPDATE Employee: WorldPay US, Inc.

*REBUTTAL Owner of company: Worldpay US, Inc.

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Was a customer of RBS WorldPay since 2011 and back in Nov/Dec 2013 we contacted them to find out when our contract was up so we could entertain other merchant service providers for lower rates.  The sales person never told us about the 3 Month Cancelation Notice that was required, the Automatic Renewal if not canceled within this period or the $495 early termination fee.  This appears to be a common practice of theirs.

I requested a copy of the contract that they had on file to compare to my copy and noticed multiple changes were made to their copy without my knowledge.  Entire lines were changed, boxes now checked when they weren't before (Assuming this is why the Sales Agent (#20910) was terminated within days of me signing the contract).  When I called 3/2014 to cancel and try to explain the discrepancies in the contract I was told that I still had to pay the ETF of $495 even though the contract should be Null & Void at this point.  If they are bold enough to make changes to the signed contract after the fact, can you imagine what they are doing when they draft their fees?

I would NOT recommend RBS WorldPay to my worst enemy!

 

 

This report was posted on Ripoff Report on 04/17/2014 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rbs-worldpay/nationwide/rbs-worldpay-rbs-worldpay-unfair-termination-provisions-deceptive-contract-multiple-1139653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 REBUTTAL Owner of company

Worldpay US, Inc.

AUTHOR: WorldPay Customer Impact - ()

POSTED: Wednesday, April 30, 2014

Hi Scott. We recently saw your post and would like to address your concerns. I believe that we may have already spoken with you in regards to your issue based off of a Facebook complaint; if so I apologize for reaching out to you again. If not please provide us with your merchant ID and contact information by emailing customer.Impact@worldpay.us and we will reach out to you to discuss further.

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#2 UPDATE Employee

WorldPay US, Inc.

AUTHOR: WorldPay Customer Impact - ()

POSTED: Monday, April 21, 2014

We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.Impact@worldpay.us and we will reach out to you to discuss further.

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#1 UPDATE Employee

WorldPay US, Inc.

AUTHOR: WorldPay Customer Impact - ()

POSTED: Friday, April 18, 2014

We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing customer.Impact@worldpay.us and we will reach out to you to discuss further.

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