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Report: #1353107

Complaint Review: Readydebit - San Ramon California

  • Submitted:
  • Updated:
  • Reported By: Krystal — Mobile Alabama USA
  • Author Confirmed What's this?
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  • Readydebit P O Box 1966 San Ramon, California USA

Readydebit Account now, ready debit gold, Poor Scheming Untrustworthy Company San Ramon California

*UPDATE Employee: Ready Debit

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 I've been using this card and company for years now and never had a major problem until someone used my card unauthorized. My account was hacked at least I thought after self-investigation, I found out this company has unsecured websites and your card info is easily obtained by cyber hackers!! After noticing transactions that I had no idea about I immediately called them. Explained to them that I have my card in my possession and I'm the only authorized user and no one knows my pin or info. They tells me they will cancel my card and then the dispute began. They tell me that my card was swiped and my pin was entered. I still can't understand how when my card never left my possession. Upon my own investigation, comes to my mind you have to enter your entire card number and pin to access your account online on their unsecured website and by that way cyber hackers obtained my info easily. So I go a police report gave them the info of the location my card was apparently swiped at and they told me upload my documents proving it wasn't me who used my card. So now I have to give them 10 days to investigate. I kept calling to check on the status of my dispute and I always get a person I can hardly understand on the phone. They told me they couldn't issue a refund or replace my money because they didn't detect fraud. When the transactions was 10hrs away from me and I used my card within 2hours of the hack according to my transaction history.

This is the worse company to ever deal with I know they get insurance for things like this they should of offered to give me my money back asap they first should of froze my card being that the transactions was from a place I never even heard of until now. So after a bitchfit with supervisors and asked for the president they tell me I can wait for the president to call me back. I never received that call so I get a text message saying they will give me a credit of my disputed charges within 1 business day. However I had my job checks direct deposited to this account as well I asked them since they suspended my account for investigation do I need to cancel the direct deposit they said no they can open the card up so I can get my money off however wen my check was deposited I called them and they told me they can't open the card up they can only send me a replacement card and transfer my funds onto the new card that I have yet to receive then they tell me my check was sent back to sender! I'm so angry because of them I have yet to receive my work check cuz of this whole mess. They tell me to go and buy another card and register it and they can transfer my money to the new card however the only people sell them is dollar general. Wen I get to dollar general to buy the card they tell me the computer says the cards are prohibited from sale and needs to be taken off their mark IMMEDIATELY. So I call them back to understand why and they tell me they can only send me a card that the retail stores can't sell their cards anymore like really wtf. After getting an structure with them they offered to mail me a check which will take an additional 10 days no way I'm a so many buyings right now it's sad. I don't have 10 days to wait on my money. I will never in my life ever deal with this company or refer them to anyone. I have real animosity with this card company!!!

This report was posted on Ripoff Report on 01/31/2017 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/readydebit/san-ramon-california-94583/readydebit-account-now-ready-debit-gold-poor-scheming-untrustworthy-company-san-ramo-1353107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Ready Debit

AUTHOR: AccountNow - (USA)

POSTED: Tuesday, January 31, 2017

Dear Krystal,

 

I am sorry to hear that you had some issues with your account. I’d like to help resolve your account issue and address any additional concerns that you may have. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at ANExecutiveOffice@greendotcorp.coreferencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.

 

Sincerely,

HP

Ready Debit

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