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Report: #515069

Complaint Review: Real Estate Promoter - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Karen — Los Angeles California USA
  • Author Not Confirmed What's this?
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  • Real Estate Promoter Orem, Utah United States of America

Real Estate Promoter Unauthorized Charges Orem, Utah

*UPDATE Employee: Explanation of Real Estate Promoter free trial

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I received an unauthorized charge on my bank visa debit account for $44.95 on 10/25/09 with the description of 8xxxxxxx. I Googled it & was led to RealtyTrac with whom I cancelled my account in September 2009. They informed me that the charge might be from one of their advertisers called Real Estate Promoters, which I might have inadvertently clicked on while browsing their site. Real Estate Promoters then got my CC number & began charging $44.95/mo. without my knowledge. No statement, no account notification, or initiation message. This type of illegal CC # sharing & automatic fee charging should be illegal. If I was the type of person who didn't check my bank account charges, they would have been secretly charging me about $45 every month forever. I didn't even know that I clicked their ad until I saw the charge. I feel swindled and violated and would like to issue a serious complaint. They are taking people's money without permission.

This report was posted on Ripoff Report on 10/26/2009 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/real-estate-promoter/orem-utah-/real-estate-promoter-unauthorized-charges-orem-utah-515069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Explanation of Real Estate Promoter free trial

AUTHOR: Eharbor - (U.S.A.)

POSTED: Tuesday, October 27, 2009

As a representative of Real Estate Promoter, I want to inform you of what takes place with our online trial offer and respond to the complaint that was filed.

Real Estate Promoter is partnered with several companies. When a client signs up for a free trial with one of those companies, before they finish registering they are presented with our offer for a free trial of our Real Estate Promoter Investor Business Center. All terms and conditions are clearly stated on the opt-in page. The client has the option of clicking Yes, continue to accept the offer or No thanks to decline it.

They are emailed a confirmation of their order with their new Investor Business Center information. The client can then use the website free of charge for a specified period of time, after which they will be charged a monthly fee to continue using the site. These terms are clearly stated on the opt-in page. If the client contacts our support department within the free-trial period to cancel their account, their account is closed without charge.

If you, like Karen, signed up for our free trial but then find you dont want it after the free-trial period ends, please call us and we will work with you to help you get your money back and avoid future charges. Our customer-service representatives are helpful, friendly and quite understanding. We always do our best to help our customers and we promise to treat you fairly and kindly throughout the refund process.

Please call Real Estate Promoters support department at 801-705-5325 or toll-free at 800-665-7495 to work out a solution today. We are confident you will feel satisfied with your experience speaking with us.

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