Complaint Review: Realty ONE Group - Santa Clarita California
- Realty ONE Group 25129 The Old Road Suite 100 Santa Clarita, California USA
- Phone: 661-714-1200
- Web: http://www.realtyonegroup.com/
- Category: Realtors
Realty ONE Group Arlyne Szerman Unprofessional and Untrustworthy Santa Clarita California
*Author of original report: My Original Complaint Stands
*REBUTTAL Owner of company: Just not true
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Ms. Arlyne Szerman, Realty ONE Group in Santa Clarita, CA, has been acting in a very unprofessional and untrustworthy manner.
My wife and I entered into a purchase agreement with Ms. Szerman's clients for a townhouse in San Fernando, CA. After investigating the property and discovering major issues with the homeowners' association, we elected to exercise our right to cancel the contract on 10/23/2015.
Despite numerous attempts, both through our realtor and directly, to get this resolved, the cancellation document remains unsigned by the sellers. Even worse, Ms. Szerman has not only relisted the property, but listed it as "Active". As she surely knows, this is inaccurate, as until her clients sign the cancellation documents, the property still has an open sales contract and is still in escrow.
This report was posted on Ripoff Report on 11/17/2015 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/realty-one-group/santa-clarita-california-91381/realty-one-group-arlyne-szerman-unprofessional-and-untrustworthy-santa-clarita-california-1268595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
My Original Complaint Stands
AUTHOR: - ()
SUBMITTED: Thursday, August 17, 2017
I was surprised to get a notice of a rebuttal to my complain nearly two years later. At any rate, it is inexcusable for a realtor to re-list a property that still has a sale document open and pending on it. Even if it might be technically within the law, it is morally and ethically wrong.
As far as "making" the client do something, you had the only leverage in this situation: you could have refused to re-list the property until the purchase cancellation was signed. This was being done punitively since we back out of the deal, even though it was for a very legitimate reason - the HOA had serious financial troubles.
I don't claim to be a real estate expert, but to hide behind a weak excuse of "I had no choice" doesn't recommend this realtor me. We subsequently found and purchase a great townhouse using an honest and excellent realtor where no problem occurred.
Thank you.

#1 REBUTTAL Owner of company
Just not true
AUTHOR: Arlyne - (USA)
SUBMITTED: Thursday, August 17, 2017
As a Realtor, I can only do what my clients ask me to do. In this case, the buyer wanted to cancel the escrow after demanding repairs which the seller did and keeping the house off the market for them for over 30 days. My sellers were furious and refused to sign the cancellation. I tried to get it signed but they wanted the buyer to have to wait, like they did, until a new buyer came along.
If you have a complaint it should be with the sellers not with me as the Realtor. I could not make them do what they did not want to do. You were not my client and I must do what my client tells me to do. That is my job.


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